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Admin and Revalidation Assistant
2 weeks ago
This role is offered on a fixed term basis for up to 12 months. We are looking for 2 posts and can be flexible as to how we work the hours and can accommodate full-time or part-time.
To provide an efficient secretarial and administrative support to the Medical Directorate team which comprises of Medical Director and 3 Deputy Medical Directors.
To maintain current systems and process to support the Medical Directorate function, which supports the provision of medical cover to a range of services in the Trust.
To provide PA support to the medical management team as required and provide cover for colleagues.
To maintain current systems and processes to support Doctors’ revalidation.
To provide administrative support to the the internal serious incident review processes which includes taking notes
To project the professional image of the Directorate demonstrating excellent interpersonal and communication skills with internal and external contacts.
To adopt a constantly flexible approach to ensure that all individual and Directorate objectives are completed efficiently and within given timescales.
To maintain confidentiality at all times.
To undertake administrative duties as required by the service including meeting notes, diary management, maintenance of spreadsheets to track activity, processes and record keeping that support doctors in their roles.
To assist in the monitoring and maintenance of key revalidation processes and systems for the Trust, which includes appraisal, job plans and complaints. To ensure that doctors are compliant with their responsibilities in these areas and escalate in a timely and appropriate manner when issues of non-compliance arise.
To provide support to doctors on the use of the e-revalidation system SARD JV, ensuring that the system is utilised, maintained and updated appropriately.
Take minutes of meetings as required including internal review meetings and meetings with relatives/carers regarding serious untoward incidents, the content of which may be distressing or disturbing.
To provide PA support to the medical management team as required.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
To undertake administrative duties as required by the service including meeting notes, diary management, maintenance of spreadsheets to track activity, processes and record keeping that support doctors in their roles.
To provide administrative support to the department which may include producing letters, reports, memos, meeting notes, the booking of appointments using Microsoft Office programmes (Big Hand, Outlook, Word, Power Point, Excel, MS Teams).
Forward planning of resources to operate the directorate, including ordering of service materials / resources and processing invoice payments.
Create formal reports using database and spreadsheets for others as requested.
Be able to work to deadlines as required by the service needs.
Input and store data and information and collect, collate and report routine and simple data and information.
Provide and receive complex and sensitive information between work colleagues and service users using tact and diplomacy.
To communicate with a variety of people on a range of matters and keep accurate and complete records consistent with the Trust’s policies and procedures.
To ensure any queries/complaints are dealt with appropriately following the Trust’s policies at all times referring to the appropriate department as nec
