Returns Admin Assistant

Job Advert

**Our story**

As one of the fastest-growing retailers of musical instruments and equipment, Gear4music is proud to be at the forefront of the music industry. We are more than just a retailer. We are a community of music enthusiasts who are committed to providing the best possible online shopping experience for our customers. Fuelled by our love for music, we're always innovating and improving.

At Gear4music, we are collaborative and work as a strong team together. With a foundation built on ambition and growth, we embrace every challenge as an opportunity to grow, both as individuals and as a collective. Passion and creativity drive us. They're the heartbeats of every idea and the rhythms of every innovation. If you share our values and vision, join us to make music accessible to all.

**Your part in the performance**

We are currently recruiting a talented, passionate and professional Returns Administration Assistant to join our Returns team at our Clifton Moor site.

This is a flexible and diverse role where you would be required to manage a daily rolling inbox, communicate with suppliers and problem solve for our Returns Operatives across multiple hubs.

Ideally you will have experience of working within a similar role in a Warehouse or have a background in Administration. Ideally you will either have worked in the musical industry before or have knowledge of musical instruments and/or products, but this can be in anything from playing the bass in a rock band to being first violinist in an orchestra or being a part time DJ.

**Your day to day will include**:

- Maintain excellent communication with suppliers
- Oversee the management of a rolling inbox
- Ensure accurate stock management, including online product listings
- Coordinate both domestic and international shipments
- Assist with stock checks when needed
- Collaborate closely with various departments
- Process payments and handle other administrative tasks

**Your Skills and Experience: What We're Looking For**
- Strong written and verbal communication skills
- Proficient in Microsoft Office and other computer tools
- Reliable, with a focus on excellent service
- Passionate about music or have a strong appreciation for musical instruments
- A team player who can work independently when needed
- High attention to detail and strong organizational skills
- Ability to manage multiple tasks and prioritize effectively
- Flexible, with a positive attitude and willingness to support other teams
- Knowledge of musical instruments and equipment is a strong plus
- Service-driven and customer-oriented approach
- Enthusiastic and dependable
- Comfortable with manual handling tasks when required

**What we'll give you**

Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing:

- Generous discount scheme across our full range of music and home entertainment products.
- Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas.
- Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a ‘Mindful Employer’.
- Free car parking with access to electric charging points

Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.
- If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made._

We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.