Office Administrator

5 days ago

Oxford, United Kingdom Cypher Full time

At **Cypher**, we are a modern and forward-thinking accounting firm based in Oxford, providing high-quality service to a diverse range of clients, from individuals and start-ups to well-established businesses. Our focus is on building strong relationships with our clients while fostering a positive and supportive environment for our team members to develop professionally.

We are looking to strengthen our internal administration function with the addition of a bright and enthusiastic office administrator. This is an exciting opportunity for an ambitious, experienced administrator to help manage the office and further develop their career within a growing firm.

We understand that our team is our biggest asset and we've built a business based on offering an amazing place to work. We pride ourselves on the level of flexibility we offer to our people and the way we look after them.

**Responsibilities**:
As an Office Administrator at Cypher, you will play a crucial role in ensuring the smooth operation of our office.

Your main duties will include:
1. **Diary Management**:

- Coordinate and prioritise appointments, meetings, and other commitments.

2. **Client Communication**:

- Act as the first point of contact for clients, handling enquiries on both the landline and Whatsapp and transferring calls and chats to the relevant team member.
- Provide exceptional customer service and ensure a positive client experience.

3. **Post Management**:

- Receive incoming post and packages and scan into our CRM system as required.
- Forward relevant correspondence to clients as required.

4. **Client Onboarding**:

- Assist in the smooth onboarding of new clients, ensuring a seamless and positive experience.
- Collaborate with different departments to facilitate the onboarding process.

5. **CRM System Maintenance**:

- Maintain and update our Customer Relationship Management (CRM) system.
- Ensure accurate and organized data entry, supporting the team in client interactions.

6. **General Office Management**:

- Oversee day-to-day office operations to maintain a clean and organized workspace.
- Collaborate with team members to address office needs and contribute to a positive work environment.

**Requirements**:

- Proven experience in office administration or a similar role.
- Excellent organizational and multitasking abilities.
- Strong communication skills for effective client interactions.
- Proficiency in Microsoft Office Suite and experience with CRM systems.
- Ability to handle sensitive information with confidentiality and discretion.

**Salary**:
£24,000 - £28,000 FTE

**Job Type**: Part-time

Pay: £18,000.00-£20,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

Expected start date: 17/03/2025

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