1st Line Support Technician

4 days ago


Dartford, United Kingdom Just IT Full time

Have you got at least a year's experience working as a 1st line engineer and looking to grow your career? A well-established MSP is looking for someone to join and support their growing team to work as a 1st line engineer.
Role Responsibilities
*Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (UK)
*Troubleshoot and fix various IT hardware-related issues, including liaising with 3rd vendors through to resolution.
*Work directly with senior engineers, to resolve complex issues as well as assist in project rollouts.
*Be willing to work flexible hours to provide support for clients in the UK, Europe, the US, and Asia. (On-Call Rota)
*Be proactive. You should always look for opportunities to improve what we do, improve customers' IT systems, and find smarter ways to deliver excellent service.
*Maximise and promote system utilisation by all users, providing relevant training where necessary.
*Provide excellent service to all customers and be willing to go the extra mile.
*Microsoft Windows 7, 8, 8.1, 10.
*Microsoft Server 2008, 2012, 2012R2.
*Microsoft Office 365 Exchange & One Drive.
*Microsoft Active Directory, Group Policy, DHCP and DNS.
*Good understanding of Network Technology VLAN and IP routing protocols.
*An understanding of Wireless network technologies.
*Understanding of SIP/IP Telephone Systems.
*Understanding of Enterprise anti-virus suites in particular Bitdefender.
*An understanding of backup technologies (e.g., Veeam, MSP360, LiveVault.)
*Various 3rd party Applications and Systems etc.



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