Senior 2nd Line IT Technician
2 days ago
Role Overview As part of our HelpDesk service the successful candidate will be the first point of contact for all IT‑related issues. You will be responsible for managing and prioritising assigned requests. Where issues fall outside your experience, you will escalated them appropriately to a 3rd Line IT Engineer, ensuring a smooth and efficient support service. Are you looking to start or grow your career in IT support? We are seeking a motivated and adaptable Senior 2nd Line IT Technician to join our dynamic IT Services team. Responsibilities Provide first‑line IT support across all College sites. Manage, prioritise, and action HelpDesk tickets in a timely manner. Escalate complex issues to senior technicians when required. Support a range of endpoint devices, including Windows, Android, iOS and macOS. Assist with peripherals, printers and general IT equipment. Maintain a high standard of customer service for staff and students. Reporting & Qualifications Reporting to the Director of IT and supervised day‑to‑day by the IT Manager, the post holder will provide essential systems support across the College's computing and communications facilities. This is a roving role covering multiple college sites, so flexibility and a willingness to travel between locations are essential. Enthusiastic and willing to learn. Good communication and problem‑solving skills. Ability to work independently and as part of a team. Comfortable working across multiple sites. What We Offer Your hours: 37 hours per week (Monday to Friday), 52 weeks per annum. Your pay: £28,130 per annum. The College: North Kent College (including Hadlow College) is proudly rated as an Ofsted “Good” provider, with ‘Outstanding’ learner behaviours and attitudes (April 2024). With four campuses across Kent and 4,000 students, we strive to equip the young people who study here with an inclusive and innovative education experience to enhance their future career prospects. 33 days’ annual leave, plus bank holidays (including 3 days allocated to the Christmas and New Year period). Enrolment onto the Peoples pension Scheme (NKC BS) which includes generous employee/employer contribution rates. Access to free parking and a number of onsite facilities, including gyms, restaurants and coffee shops. CPD days and access to several discount memberships through being an employee at a College. If you're ready to take the next step in your IT career, we'd love to hear from you #J-18808-Ljbffr
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Senior 2nd Line IT Technician
2 days ago
Dartford, United Kingdom eTeach UK Limited Full timeAre you looking to start or grow your career in IT support? We are seeking a motivated and adaptable Senior 2nd Line IT Technician to join our dynamic IT Services team. Reporting to the Director of IT and supervised day-to-day by the IT Manager, the post holder will provide essential systems support across the College’s computing and communications...
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1st/2nd Line Support Engineer
2 days ago
Dartford, United Kingdom Pearson Whiffin IT Full timeMy client is a seeking a 1st/2nd Line Support Technician to join this dynamic and fast paced environment. This is an important, customer facing and key position, within the team. The primary role will be delivering support to my clients end clients. This is a role within a small team, but with a large outlook on all aspects in the area of technical support,...
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2nd Line Support Engineer
2 days ago
Dartford, United Kingdom Pearson Whiffin IT Full timeA fantastic opportunity has arisen for a 2nd Line Support Engineer to work in my client's diverse and fast paced IT Services Team, based in Dartford. Working within a friendly team you will be responsible for providing technical support to my client's customers via the telephone and using remote support technology. The role involves diagnosing issues and...
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Deskside Technician
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2nd / 3rd Line Support Engineer
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Vehicle Technician
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Vehicle Technician
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