1st Line Support
5 days ago
My MSP client has an amazing opportunity for a 1st Line Support Engineer to join their team in Dartfordon a permanent basis.
You'll be hands-on, giving technical help to their clients and troubleshooting and resolving technical difficulties and problems. They greatly believe in internal advancement and training, therefore you'll work directly with the Technical Lead to gain exposure to new technologies and become the greatest IT Engineer you can be.
**Responsibilities of the 1st Line Engineer include**:
- Providing high-end first-line support
- Installing, configuring, and troubleshooting software, hardware, and network systems
- Monitoring and maintaining the performance of all IT systems
- Resolving customer queries in a timely and accurate manner
- Providing expectational customer service
- Identifying areas for improvement and suggesting solutions
**Technical abilities of the 1st Line Engineer**:
- 1st Line Support
- Office 365 admin
- Windows Server 2012
- Basic networking knowledge
- Excellent customer service skills
- Group Policy - Active Directory
1st Line Support - Dartford - 5 days on-site
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