IT Support Technician
1 week ago
Established over 30 years ago, Kentec Electronics Ltd. has evolved into one of the world’s leading independent fire control panel manufacturers. Over the years the Kentec name has become synonymous with World class product, great service and excellent support.Based in Dartford, Kent, Kentec is a truly global supplier, exporting control equipment to over 70 countries Worldwide, and in many different languages.
**Job title**:IT Support Technician
**Main purpose of job**:Responsible for ensuring all IT Systems are up and running. Providing users with a high level of customer service. Taking ownership of incidents and requests assigned to you and managing them through to resolution.
**Department**: IT
**Location**: Dartford
**Position reports to**: IT Manager
**Length of contract**:Permanent
**Main duties**
- Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Administering Microsoft 365
- Undertaking ad-hoc projects as instructed by the IT Manager and Management Team
- Maintaining and updating technical documentation regularly
**Person Specification**
- 2+ years’ experience in a 1st/2nd line support role
- Good knowledge and experience of ITIL Best Practice
- Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN
- Knowledge of ERP Systems
- Knowledge of Mitel phone systems
- Passionate about IT and providing customer service
- Formal IT qualifications e.g., CompTIA, MCP
**Job Specifics**
- Working hours: Monday-Thursday: 08:30-17:00, Friday: 08:30-16:00
- 24 days holiday
- Workplace pension scheme
- Employee Assistance Programme (LifeWorks)
- Unlimited access to 24/7 GP and wellbeing experts (Smart Health)
- Kudos
- Financial well-being scheme (Salary Finance)
- Employee Referral Scheme
- Free Mental Health First Aid courses (M.H.F.A.)
- Life Assurance
- Cycle to work scheme
- Internal Trainings
- Company Events
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