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Monitoring Co-ordinator
3 weeks ago
This role is worked on a hybrid basis out of our Castleford office, with one day per week worked in office.
**Key Responsibilities**
- Monitor and maintain the operational performance of monitored accounts reporting any faults to relevant regions in a timely manner.
- Have an understanding of the requirements of the National Security Inspectorate (NSI) audit requirements
- Complete daily, weekly and monthly checks of monitored accounts to ensure providing correct service to Trinity customers
- Monitor clients accounts using ARC portals, reacting to incidents in a timely manner, meeting recognised performance criteria. ( NSI )
- Liaise with the organisation’s staff, clients, the emergency services and other services as part of the monitoring duties.
- Record information within Alarm / CCTV and other monitored operations, recording relevant accurate information, ensuring completion of documents in line with procedures.
- Maintain confidentiality and security of information ensuring procedures for information storage and access are followed
- Communicate effectively in the workplace, providing accurate written information related to your work, communicating effectively.
- Maintain and update various logs in line with agreed procedures.
**Skills / Experiences**
- Previous experience in this role preferred.
- Ability to communicate fluently with customers, manufacturers & internal staff.
- Ability to resolve customer related issues.
- Ability to work as a positive team member.
- Ability to prioritise workloads to meet agreed deadlines.