Current jobs related to Front Desk Agent/receptionist - Dumfries - Cairndale Hotel & Leisure Club
-
Front Desk Agent/receptionist
4 days ago
Dumfries, United Kingdom Cairndale Hotel & Leisure Club Full time**FRONT DESK AGENT (FULL TIME)** **Hotel Overview** The Cairndale Hotel is one of the largest family owned hotels in Dumfries and Galloway. Owned and operated by The Wallace family for 40 years, we very much look forward to welcoming you to our truly independent and family run hotel. Our hotel has 91 unique bedrooms and suites and we welcome a diverse...
-
Front Desk Receptionist
1 week ago
Dumfries, United Kingdom Cairndale Hotel & Spa Full timeThe Cairndale Hotel & Spa is one of South West Scotland’s leading hospitality destinations, offering guests a warm welcome, luxurious spa experiences, and outstanding service. As we continue to grow, we’re looking for a **friendly and professional Hotel Receptionist** to join our front-of-house team. **Role Overview**: As a **Hotel Receptionist**, you...
-
Receptionist
2 weeks ago
Dumfries, United Kingdom 6TY Shades of Beauty Full time**Receptionist (Front-of-House)** 6TY is a friendly, modern salon offering a calm, welcoming experience for every client. We’re growing, with treatment rooms and a relaxing vault space, and we’re looking for a warm, calm and organised receptionist to be the face and key person of our front desk. **Purpose of the Role** To deliver an exceptional...
-
Hotel Receptionist
2 weeks ago
Dumfries, United Kingdom FRIARS CARSE COUNTRY HOUSE HOTEL Full timeJob Overview: We are seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, we would love...
-
Hotel Receptionist
2 days ago
Dumfries, United Kingdom FRIARS CARSE COUNTRY HOUSE HOTEL Full timeJob Overview: We are seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, we would love...
-
Hotel Receptionist
2 days ago
Dumfries, United Kingdom FRIARS CARSE COUNTRY HOUSE HOTEL Full timeJob Overview: We are seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, we would love...
-
Hotel Receptionist
3 hours ago
Dumfries, United Kingdom FRIARS CARSE COUNTRY HOUSE HOTEL Full timeJob Overview: We are seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, we would love...
-
Service Advisor
2 weeks ago
Dumfries, United Kingdom Grierson & Graham Honda Full time**Job Summary** We are excited to announce we are looking for a permanent Service department administrator/Receptionist to support us at our Dumfries Honda site. **As a Service Advisor you will be responsible for**: - Receiving customer enquiries by telephone and person and arrange to book their vehicle into the workshop. - Delivering high levels of...
-
Service Advisor
1 week ago
Dumfries, United Kingdom Grierson & Graham Honda Full time**Job Summary** We are excited to announce we are looking for a maternity cover Service department administrator/Receptionist to support us at our Dumfries Honda site for 6 months. This is a temporary role, with the possibility of extension and/or conversion to permanent position. **As a Service Advisor you will be responsible for**: - Receiving customer...
-
Beauty Salon Receptionist
2 weeks ago
Dumfries, United Kingdom 6TY Shades of Beauty Full time**About us** 6ty Shades of Beauty is a social salon, providing a large and varied treatment menu. 6ty offers the latest in treatments and trends. We are currently looking for a 2nd reception/front of house person. This post would ideally suit someone with a passion and knowledge for the beauty industry. Admin experience is essential and full training on...
Front Desk Agent/receptionist
2 weeks ago
**FRONT DESK AGENT (FULL TIME)**
**Hotel Overview**
The Cairndale Hotel is one of the largest family owned hotels in Dumfries and Galloway.
Owned and operated by The Wallace family for 40 years, we very much look forward to welcoming you to our truly independent and family run hotel.
Our hotel has 91 unique bedrooms and suites and we welcome a diverse variety of guests ranging from solo travellers, golfers, families and outdoor adventurers The hotel is the perfect base for exploring all of what Dumfries and Galloway has to offer.
We are very fortunate to have fantastic leisure facilities as part of our hotel. The Barracuda Club boasts a 14 Meter Heated Swimming Pool, Sauna, Steam Room & Jacuzzi as well as a fully equipped gym. As well as being loved by our guests, the club operates as a private membership club.
The hotel is popular for large events including weddings, birthday celebrations and conferences. The hotel also boasts banqueting facilities including grand ballroom for up to 350 guests.
The hotel is centrally located right in the heart of Dumfries, 5 minutes from the train station and a stopping point on a number of bus routes.
**Why Work at The Cairndale, What’s in it for you?**
We offer the most competitive rates of pay.
Automatic Enrolment into Workplace Pension Scheme
Heavily Discounted Leisure Club Membership
Employee of the Month Recognition Program
Access to 24/7 Employee Assistance Program
Discounted Room Nights for You, Your Friends & Family
Discounted Food & Beverage Experiences for You, Your Friends & Family
Employee Events
Uniform Provided
28 Days of Paid Holiday
Cross-Department Training and Development
**The Front Desk Agent Role...**
We have an exciting and rare opportunity for a Front Desk Agent to join our highly successful team here at The Cairndale Hotel. To be successful in this role you will need to be a confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our Front Office Team, you will be expected to demonstrate excellent attention to detail, organisational and interpersonal skills.
Our Successful Front Desk Agent will;
- Be responsible for providing a seamless guest experience, providing considered and personal service.
- Handle reservation calls and amend where necessary guest reservations.
- Welcome and greet our guests, checking them in and informing them of the hotel facilities.
- Be knowledgeable of the hotel services and facilities and where appropriate, upsell and upgrades.
- Working together with the management team, review and improve the guest experience in response to guest feedback.
- You will ensure a high level of engagement with guests throughout their stay making them feel at home and help create a warm, welcoming experience
- Ensure the Front of House team are aware of business in the hotel through use of the arrivals lists, function sheets and other reports. You will assist in communicating the relevant daily details to the necessary hotel departments.
- Ensure all VIPs are flagged accordingly with the correct VIP status, update and maintain their profiles on Guestline.
- Ensure special occasions are noted accurately and recognised
- Ensure the VIP arrivals list is up to date and prepared one week in advance and that any relevant information is communicated to the necessary departments
- Ensure guest information is captured in the correct way and entered onto the hotel property management system, Guestline.
- Handle and oversee complaints with empathy and sensitivity, ensuring appropriate action is taken to resolve these and to ensure guest satisfaction is maintained.
- Overall, work as part of a large family team to create the best guest experience while also enjoying your time at work in a supportive and friendly environment
Our successful Front Desk Agent will;
- Have reception experience
- Be able to work in a fast paced, busy environment
- Possess strong communication skills
- Be confident and be able to use initiative
- Computer literacy is an advantage
- Must possess a clear, friendly and professional telephone manner
**Salary**: £11.00 per hour
**Benefits**:
- Company pension
- On-site parking
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Dumfries DG1 2DF: reliably commute or plan to relocate before starting work (required)
Work Location: In person
