Front Desk Receptionist

1 week ago

Dumfries, United Kingdom Cairndale Hotel & Spa Full time

The Cairndale Hotel & Spa is one of South West Scotland’s leading hospitality destinations, offering guests a warm welcome, luxurious spa experiences, and outstanding service. As we continue to grow, we’re looking for a **friendly and professional Hotel Receptionist** to join our front-of-house team.

**Role Overview**:
As a **Hotel Receptionist**, you will be the first point of contact for our guests, providing a seamless check-in and check-out experience while delivering exceptional customer service. You will handle reservations, guest queries, and administrative tasks to ensure smooth hotel operations.

**Key Responsibilities**:

- Welcome guests with a warm and professional approach, ensuring a positive first impression.
- Efficiently manage check-ins and check-outs using our hotel reservation system.
- Process payments, issue invoices, and maintain accurate records.
- Coordinate with housekeeping, spa, and other departments to meet guest requests.
- Handle room reservations and modifications, ensuring availability is updated in real time.
- Assist with special requests, such as arranging late check-outs or VIP amenities.
- Resolve guest concerns professionally, escalating issues when necessary.
- Promote hotel facilities, events, and packages to maximize guest experience and revenue.

**What We’re Looking For**:

- Previous hotel reception or front desk experience preferred but not essential—training provided.
- Strong customer service skills with a positive, professional attitude.
- Ability to multitask and remain calm under pressure.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and accuracy in handling reservations and billing.
- Computer literacy, with experience in hotel reservation systems (desirable but not required).
- A friendly and approachable personality, with a passion for hospitality.

If you are enthusiastic about providing exceptional customer service and have the necessary skills to thrive in this role, we encourage you to apply.

**Job Types**: Full-time, Part-time

Pay: £12.60 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

**Language**:

- English (required)

Work Location: In person

Reference ID: Front Desk (2025)

  • Front Desk Agent/receptionist

    4 days ago

    Dumfries, United Kingdom Cairndale Hotel & Leisure Club Full time

    **FRONT DESK AGENT (FULL TIME)** **Hotel Overview** The Cairndale Hotel is one of the largest family owned hotels in Dumfries and Galloway. Owned and operated by The Wallace family for 40 years, we very much look forward to welcoming you to our truly independent and family run hotel. Our hotel has 91 unique bedrooms and suites and we welcome a diverse...

  • Receptionist

    2 weeks ago

    Dumfries, United Kingdom 6TY Shades of Beauty Full time

    **Receptionist (Front-of-House)** 6TY is a friendly, modern salon offering a calm, welcoming experience for every client. We’re growing, with treatment rooms and a relaxing vault space, and we’re looking for a warm, calm and organised receptionist to be the face and key person of our front desk. **Purpose of the Role** To deliver an exceptional...

  • Hotel Receptionist

    2 weeks ago

    Dumfries, United Kingdom FRIARS CARSE COUNTRY HOUSE HOTEL Full time

    Job Overview: We are seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, we would love...

  • Hotel Receptionist

    2 days ago

    Dumfries, United Kingdom FRIARS CARSE COUNTRY HOUSE HOTEL Full time

    Job Overview: We are seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, we would love...

  • Hotel Receptionist

    2 days ago

    Dumfries, United Kingdom FRIARS CARSE COUNTRY HOUSE HOTEL Full time

    Job Overview: We are seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, we would love...

  • Hotel Receptionist

    12 hours ago

    Dumfries, United Kingdom FRIARS CARSE COUNTRY HOUSE HOTEL Full time

    Job Overview: We are seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, we would love...

  • Service Advisor

    2 weeks ago

    Dumfries, United Kingdom Grierson & Graham Honda Full time

    **Job Summary** We are excited to announce we are looking for a permanent Service department administrator/Receptionist to support us at our Dumfries Honda site. **As a Service Advisor you will be responsible for**: - Receiving customer enquiries by telephone and person and arrange to book their vehicle into the workshop. - Delivering high levels of...

  • Service Advisor

    1 week ago

    Dumfries, United Kingdom Grierson & Graham Honda Full time

    **Job Summary** We are excited to announce we are looking for a maternity cover Service department administrator/Receptionist to support us at our Dumfries Honda site for 6 months. This is a temporary role, with the possibility of extension and/or conversion to permanent position. **As a Service Advisor you will be responsible for**: - Receiving customer...

  • Beauty Salon Receptionist

    2 weeks ago

    Dumfries, United Kingdom 6TY Shades of Beauty Full time

    **About us** 6ty Shades of Beauty is a social salon, providing a large and varied treatment menu. 6ty offers the latest in treatments and trends. We are currently looking for a 2nd reception/front of house person. This post would ideally suit someone with a passion and knowledge for the beauty industry. Admin experience is essential and full training on...

  • Beauty Salon Receptionist

    2 weeks ago

    Dumfries, United Kingdom 6TY Shades of Beauty Full time

    **About us** 6TY Shades of Beauty is a social salon aiming to bring the city to the town of Dumfries. Providing a large and varied treatment menu, 6ty offers the latest in treatments and trends. We are currently looking for a reception/front of house person. This post would ideally suit someone with a passion and knowledge for the beauty industry. Admin...