Receptionist

2 weeks ago

Dumfries, United Kingdom 6TY Shades of Beauty Full time

**Receptionist (Front-of-House)**

6TY is a friendly, modern salon offering a calm, welcoming experience for every client. We’re growing, with treatment rooms and a relaxing vault space, and we’re looking for a warm, calm and organised receptionist to be the face and key person of our front desk.

**Purpose of the Role**

To deliver an exceptional welcome, keep the diary running smoothly, and support the team so every client leaves feeling looked after and looks forward to returning.

**Key Responsibilities**

**Front-of-House & Client Care**
- Greet clients warmly, check them in/out, offer refreshments and manage waiting areas.
- Manage patch-tests and client notes in line with GDPR.

**Bookings & Diary Management**
- Schedule and amend appointments including face to face and online, manage waiting lists and no-shows.
- Coordinate therapist room allocations and turnarounds.
- Manage appointments to maximise capacity.

**Sales & Payments**
- Process payments, gift vouchers, deposits and reward/point cards and complete daily cash-up.
- Recommend add-ons/retail and support promotions to maximise sales.
- Keep retail displays tidy, stocked and priced.

**Operations & Admin**
- Maintain salon standards (clean, calm, stocked).
- Place stock orders and manage deliveries.
- Manage the laundry and other in-salon requirements.

**Marketing Support**
- Capture photos/videos (before/after, promos) for social posts.
- Encourage reviews and manage feedback follow-up.
- Support in-salon events/open days (meet & greet, prize draws).

**Compliance & Safety**
- Follow salon policies (H&S, patch testing, GDPR, safeguarding of young clients).
- Protect confidentiality at all times and flag any concerns to the management team.

**Skills & Experience**

**Essential**
- Confident, friendly communicator with a calm, can-do manner.
- Organised and good multitasker; thrives in a busy environment.
- Accurate with cash handling and experienced with POS systems and equipment.
- Comfortable using salon booking software (training provided).
- Reliable timekeeper

**Desirable**
- Reception or retail experience (beauty/hair/hospitality ideal).
- Familiar with Phorest software (or similar).
- Social media aware; happy creating simple content.

**Qualifications**
- Good general education (National 5 or equivalent).
- Right to work in the UK. References required.

**Job Types**: Part-time, Permanent

Pay: Up to £12.21 per hour

Expected hours: 20 per week

**Benefits**:

- Childcare
- Employee discount

Work Location: In person

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