Medical Receptionist

**Job Overview**:
A permanent contract will be offered following a successful 3 month probation period. Holiday cover may also be required and this will be discussed at interview.
- Immediate start preferred

Our surgery opening hours are 8am to 6pm, Monday to Friday.
- Hours and working pattern to be discussed

**Duties**:

- Greet and welcome patients promptly and efficiently.
- Answer, screen, and forward incoming phone calls promptly in a friendly, discreet and professional manner.
- Dealing with prescription requests via telephone/online and in person.
- Receive, sort, and distribute daily mail/deliveries/stock.
- Perform other clerical receptionist duties such as filing, photocopying, scanning etc

**Requirements**:

- Ability to work within a fast paced environment.
- To understand the importance of patient confidentiality
- Display strong attention to detail
- Fast learner and the ability to pick tasks up promptly is essential
- Excellent phone etiquette skills with the ability to handle multiple lines and process calls promptly.
- Good knowledge of basic clerical procedures
- Familiarity with office machines (e.g. printer, scanner)
- Ability to work under pressure
- Ability to use initiative and to work well alone and alongside colleagues
- Ability to multi-task
- Ability to computerise information accurately
- Strong organisational skills to maintain a tidy reception area
- Previous experience in administrative or related roles is a plus, as is previous experience of working within a medical setting. Knowledge of medical terminology would be an advantage although not essential as training will be provided.
- Previous experience of EMIS and Docman an advantage but not essential as training will be provided.

This Receptionist position offers an opportunity to be part of a dynamic team in a professional environment. If you are a hard working, friendly individual with the ability to meet the requirements and are looking to showcase your organisational and communication skills, we encourage you to apply.

**Lochthorn Medical Centre, Edinburgh Road, Heathhall, Dumfries, DG1 1TR**

**Job Type**: Part-time

Pay: £12.21 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Company pension
- On-site parking

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person