Medical Receptionist

**Job Overview**:
The position is for 26.5 hours over 5 days on a permanent contract following a successful 3 month probation period. Holiday cover will also be required and this will be discussed at interview.

Hours:
Monday - 8am - 1pm

Tuesday - 8am - 1pm

Wednesday - 12.45pm - 6pm

Thursday - 12.45pm - 6pm

Friday - 12 noon - 6pm

Our surgery opening hours are 8am to 6pm, Monday to Friday.

**Duties**:

- Greet and welcome patients promptly and efficiently.
- Answer, screen, and forward incoming phone calls promptly in a friendly, discreet and professional manner.
- Dealing with prescription requests via telephone/online and in person.
- Receive, sort, and distribute daily mail/deliveries/stock.
- Perform other clerical receptionist duties such as filing, photocopying, scanning etc

**Requirements**:

- Ability to work within a fast paced environment.
- To understand the importance of patient confidentiality
- Display strong attention to detail
- Fast learner and the ability to pick tasks up promptly is essential
- Excellent phone etiquette skills with the ability to handle multiple lines and process calls promptly.
- Good knowledge of basic clerical procedures
- Familiarity with office machines (e.g. printer, scanner)
- Ability to work under pressure
- Ability to use initiative and to work well alone and alongside colleagues
- Ability to multi-task
- Ability to computerise information accurately
- Strong organisational skills to maintain a tidy reception area
- Previous experience in administrative or related roles is a plus, as is previous experience of working within a medical setting. Knowledge of medical terminology would be an advantage although not essential as training will be provided.
- Previous experience of EMIS and Docman an advantage but not essential as training will be provided.

This Receptionist position offers an opportunity to be part of a dynamic team in a professional environment. If you are a hard working, friendly individual with the ability to meet the requirements and are looking to showcase your organisational and communication skills, we encourage you to apply.

Nikki Montgomery, Practice Manager

Lochthorn Medical Centre, Edinburgh Road, Heathhall, Dumfries, DG1 1TR

**Job Type**: Part-time

Pay: £11.44 per hour

Expected hours: 26.5 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Application deadline: 30/09/2024