Receptionist

2 weeks ago

Dumfries, United Kingdom Arnold Clark Full time

**Salary**: £12.65 per hour plus benefits
**Type of work**: Permanent
**Location**: Dumfries
About the role
We’re recruiting for a Receptionist to join our Renault/Dacia branch in Dumfries.
**We offer**:
33 days’ holiday allowance with room to grow
Generous retail discounts
Private healthcare
Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Pension scheme
Maternity and paternity packages
Opportunities for training and progression
And much more
**Hours**:
**Full time**: Monday - Friday 8:30am - 5pm
About the role
At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.
As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.
Day-to-day duties
Acting as the first point of contact for our customers, in person and on the phone
Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
Working proactively with all departments within the branch
Going the extra mile for all our customers
Essential skills
A fantastic telephone manner
Excellent interpersonal skills
A genuine interest in delivering excellent service and going above and beyond for our customers
The confidence to work independently and also as part of a team
Highly organised with the ability to multi-task
Nice to have (but not essential)
Knowledge of Cisco telephony
An understanding of Microsoft Office and Excel
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.

**Benefits**:
Every Arnold Clark employee is entitled to a wide range of benefits, including:
Discount on new and used vehicles
Contributory pension scheme
Private medical insurance
Life assurance

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