Booking Clerk

2 days ago

Salford, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
You will be responsible for answering incoming calls from patients, other staff, which will entail answering enquiries, handling complaints, troubleshooting problems and provide information.

You will also be responsible for providing an appointment booking service to enable patients to cancel and rebook future appointments whilst providing a confidential, efficient patient-friendly contact service. Integral to the role with be the maintaining of the clinic administration functions on Patient Centre.

**Main duties of the job**:
You will interact with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff and ensure all processes are carried out in a timely and accurate manner to ensure an efficient and quality service to all users.

You will possess RSA Level 2 or equivalent and have experience of working in a confidential environment. Good general education with exam results in GCSE English and Arithmetic.

An NVQ Level 1 or 2 in Customer Care, and a Patient Administration background would be highly desirable. Appropriate training will be provided but IT skills linked with good keyboard skills would be a distinct advantage along with an excellent telephone manner. You must be adaptable

The Call Centre opening hours are 8:55am to 17.15pm Monday to Friday.

**Working for our organisation**:
Salford Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. A place with an outstanding reputation. Salford is the place which is taking bold, pioneering steps towards delivering a world class, fully integrated care system for adults. Twice rated Outstanding by the CQC, Salford Royal NHS Foundation Trust is responsible for delivering a range of community and primary care services and specialist services to Greater Manchester and beyond.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- GCSE Mathematics and English
- ICT Qualification e.g. ECDL

**Desirable criteria**:

- NVQ Level 2 or equivalent Clerical/Health Care

**Knowledge Skills and Experienc**:
**Essential criteria**:

- Communication Skills
- Contact with users/patients

**Desirable criteria**:

- Knowledge of PAS
- Call Centre Experience
- Use of microsoft excel

**Values**:
**Essential criteria**:

- Understand the Trust Values

**COVID-19 Vaccination Information**
- __________________________________________

**Employer certification / accreditation badges**:

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