Booking & Scheduling Assistant

Job overview

**An exciting opportunity has opened up for a Booking & Scheduling Assistant to join us as a Band 2 Booking & Scheduling Assistant at Salford Royal Hospital / Turnpike House.**

With demand on our services at an all time high the role our department provides has never been more critical.

Main duties of the job

As a Booking Clerk your main duties will cover;
- Receiving and processing patient referrals
- Answering and signposting general enquiries from patients calling our appointments line

To do this we need you to;
- Be confident using a computer and Microsoft Office
- Have an excellent telephone manner
- Be able to communicate effectively
- Strive to give our patients an excellent customer service
- Be enthusiastic, confident, and committed

We will give you;
- The chance to make a difference to people in our local communities
- A mix of both office and home on a rota basis once training is complete
- A range of Monday to Friday daytime shifts
- Career development opportunities

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Detailed job description and main responsibilitiesPerson specification

**Qualifications**:
Essential criteria
- Numeracy and literacy qualifications (at least A-C)

Desirable criteria
- NVQ2 or equivalent clerical qualification
- EDCL or Computer skills qualification

Experience

Essential criteria
- Working within a confidential environment

Desirable criteria
- Patient administration background
- Previous NHS experience
- Previous Administration Experience
- Previous customer service experience

**Skills**:
Essential criteria
- Excellent customer service
- Able to demonstrate the Trust Values
- Effective communicator
- Customer service skills
- Enthusiasm, confidence, and commitment
- Computer skills including Microsoft Office

We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

**For posts advertised on a fixed term contract basis, we will offer secondments only for NHS appointments. Fixed term contracts will be only be offered for external non-NHS appointments.***

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