Medical - Workflow Coordinator
3 days ago
Workflow Coordinator, Medical Information EMEA
12 month contract
Walton Oaks (may require 2-3 days on site per week) - Remote options available
PAYE rate up to 19 p/h - Umbrella rate up to 21.40 p/h
CPL are looking for a Workflow Coordinator contractor to join a busy team, you will be providing support to the Medical Information Frontline team & Operations Management teams. The key focus of the Workflow Coordinator is to support the teams in the analysisand provision of accurate management information for all aspects of service delivery; in addition, the operational planning and workflow management reporting, data mining, and analysis.
Capture, analyse and report on key operational metrics
Assist the MIFOM teams with reporting, scheduling, technology and real-time management.
Support the continuity of telephony system
- must have ability to define root-cause and trend spotting, making recommendations to Managers/Leads.
Ability to analyze and report on key business data, both in report format and face to face with key stakeholders.
Assist in the systematic and comprehensive analysis of data to ensure accurate and meaningful management information and reporting.
Liaise with translations vendor to manage case workflow with operational team
Administrative support to Frontline Leads, Frontline Managers and team
Provide ad hoc management information reports as required
Present reports in clear and easy to understand formats tailored to meet needs of stakeholders using MS Excel.
Provide training on telephony systems.
Field and triage any Inquiry Management System alerts/issues.
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