Support Centre Advisor

5 days ago

WaltononThames, United Kingdom Smarter Services Ltd Full time

**Support Centre Advisor - Fixed Term Contract**

**Role Purpose**:As a Support Centre Team Member in the cleaning and maintenance sector, your role is crucial in providing support and assistance to field operations, clients, and internal stakeholders. You will be responsible for coordinating service requests, troubleshooting issues, and ensuring efficient communication and collaboration between different departments and teams.

**Key Responsibilities** Reporting to the Support Centre Manager with accountability for:

- Primary duty making appointment bookings with tenants over the phone.
- Following up each call with SMS.
- Filling out letter templates for tenants.
- Uploading appointments data into internal systems.
- Reallocation of jobs via internal systems.
- Data entry.
- Data entry of calls made; times, appointment booked, tenant answer etc.
- Helping engineers with day-to-day issues such as IT problems, Job Logic issues, moving appointments.
- Ordering equipment and parts
- Raising PO's
- Route planning for appointment bookings - ensuring engineers can make best use of their available time, minimising travel time and maximising time onsite.
- Daily checking of revisit list and rebooking no access visits.
- Assisting with creation of quotes.
- Other admin duties such a bulk data moving or transfer or records and data etc.
- Rolling workflow - with targets attached, including number of appointments booked daily, weekly, monthly.
- Responsible for key outputs linked to your task

**Other Responsibilities**:Customer Support**
- Serve as the primary point of contact for clients, addressing inquiries, service requests, and concerns in a timely and professional manner.
- Coordinate service scheduling and dispatching of field teams to ensure prompt response to client needs and adherence to service agreements.

**Operational Coordination**:

- Collaborate with field supervisors and technicians to assign and prioritize service requests based on urgency, location, and available resources.
- Maintain accurate records of service requests, job assignments, and completion status, utilizing relevant software systems or databases.

**Internal Communication**:

- Participate in regular team meetings and collaborative sessions to discuss operational challenges, share best practices, and identify opportunities for improvement.

**Quality Assurance**:

- Conduct follow-up calls or surveys with clients to gather feedback on service quality and identify areas for improvement.
- Collaborate with quality assurance teams to implement corrective actions and preventive measures based on feedback and performance data.
- This list is not exhaustive and additional responsibilities may be added over time in consultation with the line manager. _

Pay: Up to £24,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Bookings Advisor

    18 hours ago

    Walton-on-Thames, United Kingdom The Solution Auto Full time

    **Bookings Advisor - Walton On Thames** Bookings Advisor/Clerk. This role is a support role for the dealership service department Service Advisors. Responsibilities and Duties: - Using our clients' internal booking system to schedule an appointment for customers vehicles - Job card creation - Carrying out Manufacturer quality enhancement checks -...

  • No7 Advisor

    2 weeks ago

    Walton-on-Thames, United Kingdom Boots Full time

    Job Reference: 179339BR Walton On Thames, High Street Permanent Full-time **The hourly rate for this role is £10.39 - £11.70 depending on location plus the opportunity to earn more if you and your team deliver great customer experiences and exceed your sales targets. With our discretionary quarterly team bonus scheme, you can earn up to 10% of your...

  • No7 Advisor

    2 weeks ago

    Walton-on-Thames, United Kingdom No.7 Boots Full time

    Walton On Thames, High Street Full-Time Permanent - The hourly rate for this role is £10.39 - £11.70 depending on location plus the opportunity to earn more if you and your team deliver great customer experiences and exceed your sales targets. With our discretionary quarterly team bonus scheme, you can earn up to 10% of your salary every quarter. - The...

  • HR Advisor

    2 weeks ago

    Walton-on-Thames, United Kingdom This is Alexander Faraday Limited Full time

    Are you looking for your next step in your HR career? Do you have a grounding in HR and are looking to develop your advisor/ ER experience? If so, this role could be for you Our client has a need for an HR Advisor to support all aspects of HR/ ER for their sites. This is a great role for a person with some HR / ER experience who is looking to build on their...

  • Customer Advisor

    1 week ago

    Walton-on-Thames, United Kingdom Stellantis &You UK Full time

    Join to apply for the Customer Advisor role at Stellantis &You UK Customer Advisor based in our Walton dealership: 143 Hersham Rd, Walton-on-Thames KT12 1RR, United Kingdom A competitive bonus OTE of up to £34k A full valid UK driving licence is required for this role. About Us Stellantis &You is an integral division of Stellantis, a premier global...

  • No7 Advisor

    19 hours ago

    Walton-on-Thames, United Kingdom Boots Full time

    Job Reference: 205160BR Walton On Thames, High Street Permanent Full-time - Save Job **Need to know** **The hourly rate for this role is £11.30 - £12.50 depending on location plus the opportunity to earn more if you and your team deliver great customer experiences and exceed your sales targets. With our discretionary quarterly team bonus scheme, you...

  • Senior Biomass Power Advisor

    7 days ago

    Walton-on-Thames, United Kingdom Energy Job Search Full time

    The Senior Biomass Power Advisor will serve as a technical expert for all biomass-based power initiatives across our investment portfolio. The advisor will guide our team on biomass feedstock assessment, conversion technologies, project feasibility, vendor evaluation, and operational risk analysis.This is a strategic, high-impact advisory role for someone...

  • Senior Biomass Power Advisor

    6 days ago

    Walton-On-Thames, United Kingdom Energy Job Search Full time

    The Senior Biomass Power Advisor will serve as a technical expert for all biomass-based power initiatives across our investment portfolio. The advisor will guide our team on biomass feedstock assessment, conversion technologies, project feasibility, vendor evaluation, and operational risk analysis.This is a strategic, high-impact advisory role for someone...

  • Senior Biomass Power Advisor

    5 days ago

    Walton-on-Thames, United Kingdom Energy Job Search Full time

    Job DescriptionThe Senior Biomass Power Advisor will serve as a technical expert for all biomass-based power initiatives across our investment portfolio. The advisor will guide our team on biomass feedstock assessment, conversion technologies, project feasibility, vendor evaluation, and operational risk analysis.This is a strategic, high-impact advisory role...

  • Senior Biomass Power Advisor

    3 days ago

    Walton-on-Thames, United Kingdom Project Global Mining Ltd Full time

    The Senior Biomass Power Advisor will serve as a technical expert for all biomass-based power initiatives across our investment portfolio. The advisor will guide our team on biomass feedstock assessment, conversion technologies, project feasibility, vendor evaluation, and operational risk analysis.This is a strategic, high-impact advisory role for someone...