IT Systems Analyst

We have an exciting opportunity for an **IT Systems Analyst,** to join our team based in **Bellshill with hybrid working options**. You’ll join us on a **full-time, basis,** although we can be flexible on timings, and in return, you will receive a **competitive salary.**

CPI pioneered factory produced dry mortar within the UK construction materials industry in the late 1990s with the construction of the UK’s first dry mortar plant. It is now the only national dry mortar producer operating across a network of nine EuroMixmanufacturing plants. EuroMix dry mortars, renders, plasters and concretes are used by the major construction companies in the UK on housing, industrial, educational and infrastructure projects. CPI also operates a state-of-the-art bagging operation at CarltonManufacturing which supplies the merchant and contractors’ market with a range of bagged ready to use concrete, mortar and fence post mixes.

**Benefits of becoming our IT Systems Analyst**:

- 31 days holiday (includes bank holidays) with the offer long term holiday rewards after 3, 5 and 10 years of service
- Save on tax through our Company contributory pension scheme through salary sacrifice
- Full Life Assurance cover
- An optional ‘Save as you earn’ Group share save scheme available after 12 months of service
- Company paid Private Health Cash plan for you and your dependents, helping to support the cost of everyday healthcare
- Cycle to work scheme
- Colleague Discount card covering all businesses within Grafton Group
- Instant access to hundreds of retail discounts and cashback opportunities through our benefits portal
- Our free, confidential Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial, and legal to home and family issues
- Annual health screenings for all colleagues at all our sites

**About the role**:
As our **IT Systems Analyst** you will support and promote the delivery of an efficient, IT Service across the CPI and Carlton businesses by providing technical, process & administrative 3rd level support to CPI management and staff, as wellas working closely with 3rd party partners and Grafton Group IT to collectively support a multi-vendor service platform.

**Key responsibilities of our IT Systems Analyst**:

- Undertaking systems administration activities to maintain CPI System structures/workflows/security/access etc. ensuring they meet Group and CPI business requirements
- Providing advice and guidance to the Service Desk organisation in order to resolve technical issues
- Logging, updating and resolving escalated issues accurately in the Service Management tool and ensuring all issues are resolved to internal client satisfaction and where possible in accordance with Service Desk Organisation SLA’s
- In addition to 3rd line Support activity, acting as a triage and key technical contact to 3rd party support partners
- Working with the Head of IT on the development and implementation of the future systems strategy and the design, implementation, and maintenance
- Executing system testing in collaboration with the CPI and Group IT functions in relation to system upgrades, statutory maintenance, and emergency patches
- Develop user procedures, checklists, guidelines, and documentation including but not limited to, presentations, manuals, job aids, process documentation and communications.
- Investigating Incidents and Problems with SAP B1 managed system provider
- Application / Security Management and compliance with Grafton Group standards
- Investigating security breaches and other cyber security incidents with Grafton Group Information Security and assisting in the remediation

**What we’re looking for in our IT Systems Analyst**:

- Good educational background, ideally up to a degree level, or equivalent
- Experience in supporting critical business systems and infrastructure
- Understanding of private and public cloud technologies
- SAP B1 and/or wider experience of ERP platform
- Experience of Microsoft operating systems including Windows 10, Windows Server in a virtualised environment
- Experience of Active Directory and Azure AD
- Valid UK driving license.

Click **apply**today to be considered or to find out more about the **IT Systems Analyst** role - we would love to hear from you