3rd Line Support Engineer

1 week ago

Manchester, United Kingdom The Candidate Ltd Full time

**3rd Line support Engineer - Manchester City Centre (Hybrid Working) - £50,000**

Do you have a broad range of technical abilities but are seeking new challenges and retraining in new technologies?Would you like to work with cutting-edge technologies and have a strong commitment to providing excellent customer service? We want to hearfrom you if you checked the above boxes Their team and the amazing benefits are what makes our client a great place to work

**What will you be doing day-today?**
- Working with technologies such as, VMWare, Exchange, AD, Windows Server, Cloud, Veeam, Imperva, Office 365 etc.
- Supporting multi-site technical environments including Backups, Microsoft, VMWare, Exchange, AD, Office 365, Azure, AWS.
- Taking ownership of escalated issues as 3rd line support and resolving any queries within SLA.
- Providing root cause analysis and resolution of configuration and deployment issues.
- Keeping the customer updated throughout the process up to closure of the ticket.
- Ensuring all parties are kept informed when you take action that impacts other teams.

**What are they looking for?**
- Some exposure to Cyber Security, Azure, ATP, Compliance, Desktop Applications including Exchange, AD, Windows Server, Unix/Linux, VMWare, Office 365, Backup software - (Veeam is ideal), Storage replication and multi-site storage deployments, AWS, An understandingof the full web technology stack (network, TCP/IP, DNS, routing, HTTP/S).
- You will have a good technical background with substantial experience in a similar role (essential).
- You will have a strong customer service ethos and a passion for resolving queries to a high stand within SLA’s (essential).
- You will have a broad technical skillset and be keen to look at learning new technologies including working with Cloud technology (desirable).

**Benefits**:

- Remote, hybrid working with two days a week in their unique Manchester City Centre office, plus flexible working hours with the option to work from home.
- Minimum 25 days holiday plus bank holidays.
- Personal development plans and tailored career paths.
- Great office environment with a pool table and games room, free hot drinks and snacks.
- Comprehensive benefits package which includes pension, life insurance, income protection as well as private medical insurance, an employee assistance programme and various additional benefits.
- Access to medical support services such as online GP appointments, medical second opinions and mental health support, and a 24/7 helpline providing support on issues such as health, money and work.
- Optional benefits include cycle to work scheme, restaurant card, gym discounts, online learning, shopping discounts, savings on everyday healthcare expenses (dentist, opticians, prescriptions), etc.

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