Operations Director

**About the role**

As the National Security Operations Manager, you act as the Subject Matter Expert on all Security practices (SIA, ACS British Standards) whilst providing Security Operational advice and guidance to the operations teams.

**Key Responsibilities**
- Providing specialist input to the x4 Regional Manager and National Operations Manager who in turn manage the service delivery managers and officers to support the day-to-day business
- Reviewing service levels with the National Operations Manager & Operation Managers who conduct operational audits to ensure compliance, contractual, legislative, statutory and local requirements in respect of security services.
- Providing Security Operational direction and management within the Security Region
- Providing advice and guidance on all SIA NSI ACS and British Standards
- Developing, implementing and updating the security policy to reflect best practice
- Developing relationships with key internal and external customers to understand and address their needs.
- Managing budgets as required

**Key Skills & Experience**
- Extensive experience in a corporate security environment
- A strong track record of management experience in Security sector
- Excellent Customer Service skills
- An exceptional working knowledge of the security industry
- Strong people and communication skills
- Organisational skills to plan and organise work to be efficient and effective and allow service to be delivered promptly and reliably
- Analytical problem solving and decision-making skills, the ability to analyse problems and identify solutions including risks and impacts to the business.
- Strategic thinking: ability to understand and anticipate the consequences of decisions made effecting people, departments.
- Innovation awareness
- a proactive approach to opportunities and the ability to develop new ideas that will lead to improvements. The ability to adapt and change behaviour to better achieve targets and objectives.
- Skilled in managing own time and setting own goals and objectives; the ability to work on own initiative and to prioritise accordingly
- Security Technology experience - CCTV, Access Control, Alarm Systems

**Measures of Success**:

- **Service Delivery.** To develop and deliver operationally and commercially viable account plans for all clients and services within the complete portfolio of your designated service line business area.
- **Financial Performance.** Achieve yearly budget expectations for all client operational locations.
- **Client Satisfaction.** To be accountable for service delivery and client satisfaction, ensuring this meets both our client’s and employee’s expectations, including achievement of KPI targets.
- **People Development.** To develop, support and lead your management and supervisory teams, and wider team members, to deliver client engagement, operational excellence, employee engagement, operational efficiency, optimised productivity andprofit on existing contracts.
- **Client Relationship Management.** To create productive relationships with all key clients and their stakeholders to drive client retention and client testimonials / referrals.
- **Business Growth.** To collaboratively develop and execute the growth strategy within your territory and the wider business to exploit expansion opportunities across all sectors.
- Excellent communication skills - both verbal and written
- Confident presentation skills
- Self-motivated and able to adapt to a changing environment
- Skilled influencer
- Demonstrates the ability to forge and maintain relationships

**Key Staff**:
National Operations Manager

Regional Operations Managers

Service Delivery Managers

Site Managers - dependent upon contract size and portfolio

Site Supervisors - dependent upon contract size and portfolio Group Leaders - dependent upon contract size and portfolio

Resource Planners

Security Admin team

Team Leaders - dependent upon contract size and portfolio

Security Officer’s