Hub Coordinator

Are you compassionate, resilient, and highly organised? Join our Clinical Support Team as a Hub Coordinator at Marie Curie’s Scotland Coordination Centre in Glasgow. You’ll be the first point of contact for Marie Curie services across Scotland, managing referrals, coordinating care, and ensuring accurate data entry across multiple systems. Working closely with Senior Coordinators and clinical teams, you’ll help keep the hub running smoothly while supporting patients, families, and healthcare professionals

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:

- Growing and transforming our direct care and support
- Delivering more practical information and support
- Leading in shaping the end-of-life experience

Are you a compassionate, resilient, and highly organised individual with a passion for supporting vital healthcare services? We’re looking for a **Hub Coordinator**to join our dedicated Clinical Support Team at Marie Curie’s Scotland Coordination Centre.

As a key member of our coordination hub, you’ll be the first point of contact for all Marie Curie services across Scotland. You’ll play a pivotal role in managing referrals, coordinating and booking care, and ensuring accurate data entry across multiple operational and clinical systems.

Working closely with Senior Coordinators and clinical teams, you’ll help ensure the smooth running of the hub and the delivery of high-quality care to patients and families. You’ll also liaise with a wide range of stakeholders including referrers, CHC teams, volunteers, and carers.

**What You’ll Be Doing**
- Leading and supporting the referral process from GPs, hospitals, district nurses, and companions.
- Managing multiple mailboxes and entering data into three main systems.
- Booking visits with patients and families for various Marie Curie services.
- Collaborating with senior nurses to coordinate care delivery.Fielding a variety of calls, often under pressure and in emotionally sensitive situations.

**What We’re Looking For**
- Excellent customer service and call handling experience
- Strong computer literacy and experience using multiple systems.
- A team player with resilience, empathy, and a calm approachHigh attention to detail and the ability to manage repetitive tasks with care and consistency.

**Salary**:Marie Curie Clinical Pay Scale Band 2 (aligned with AFC) £25,694 to £27,900 per annum + enhancements

**Contract: Hybrid**Permanent 37.5 hours per week ( Shift patterns across 5 days a week including weekends and public holidays)

**Based**:Glasgow Hospice, Stobhill Hospital grounds, 133 Balornock Road, Springburn, G21 3US

**Benefits You’ll Love**
- Annual leave allowance 27 days plus 10 public holidays (pro rata)
- Hybrid working
- Competitive Policy for parental/sick Leave
- Continuous Professional development
- Industry leading training programmes
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with eyecare cost
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount SchemeLife assurance - for all employees

**Please see the full job description**here**

**Application Process**

**Additional Information**

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

**_We reserve the right to close this vacancy early. Agencies need not apply._**
- Every day of your life matters - from the first to the last. When you work for Marie Curie