Administrator

2 weeks ago


Andover, United Kingdom Bluetownonline Ltd Full time

**Job Title**: Administrator **Location**: Andover **Salary**: £24k - £27k **Job Type**:Permanent, Full Time **About us**: Tradebase is a fast-growing specialist contract supplier of sanitary ware, working with Mechanical, Maintenance & Construction contractors. We provide extensive sanitaryware project management services, working with contracts managers and site personnel to ensure that both Brassware & Chinaware products are on site, in full, undamaged, first time. **About the role**: **Duties and Responsibilities**: Calls - Answer incoming calls from customers - Take customer orders - Take customer quotations - Take overflow calls (inter department co-operation) Ticket(s) - Raise tickets off the back of incoming Customer Service calls, follow these through to completion. This involves speaking with customers as well as suppliers to source replacement products and parts. - Address raised tickets through to comprehensive resolution using the "5 whys" method - Meet Operations Director & Supervisor on a weekly basis to discuss operational issues and resolutions - Create internal tickets to drive change and improve performance Customers - Amend customer orders (support and advise where applicable) - Manage customers' expectations by advising lead times and updates on back-order products - Pass on all order amendment details to warehouse operations team - Advise customers of current promotions - Assist customers with alternative stock availability / solutions - Deal with customer issues in a timely manner Other - General office / admin duties - Speak with supplier's ref alternative products if lead times are long - Chasing certain purchase orders, if a delivery into us is delayed as an example - Assist with identifying process improvements for order processing, complaint resolution and error reductions - Help raise initiatives and ideas to ensure we provide a world class customer experience **About you**: - Be passionate about the customer - Be able to work under your own initiative and work as part of a team - Have an enthusiastic can-do attitude and friendly personality - Be confident in using computers - Experience in customer service, being the first point of contact. Provide a professional service to all our customers is essential - Strong written and spoken communication skills - Proficient computer skills - Microsoft Office Suite & Ticketing Software - Enthusiastic attitude - Self-motivated **Benefits**: - Discounted or free food - Employee discount - Free parking - On-site parking - Free Gym Membership - 20 Days Holiday Plus Bank Holidays Please click the**APPLY** button to submit your CV for this role


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