Apprentice Casework Administrator

**Details**:
**Reference number**:

- 275487**Salary**:

- £18,207 - £24,276- £18207 rising to £24276 on successful completion of the apprenticeship**Job grade**:

- Other**Contract type**:

- Apprenticeship**Type of role**:

- Administration / Corporate Support
- Other**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- SaleAbout the job

**Job summary**:
As an Apprentice Casework Administrator you will be welcomed into a dynamic and inclusive Administration Hub. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation’s core outcomes and this is your opportunity to enter into the varied world of IOPC Casework, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales.

As the Administration Hub receives new work daily the work of the team you will join is fast paced and reactive.

As a member of the Casework team you will be expected to be office based at least 2 days a week - currently this is normally Tuesdays and Thursdays.

We'll assess you against the below Level 1 behaviours during the selection process:

- Working together
- Delivery at pace
- Changing and improving
- Managing a quality service
- Communicating and influencing

**Job description**:

- Opening, sorting and scanning all incoming post.
- Creating all new cases on the IOPC case management system, including referrals relating to the most serious and sensitive matters from police forces and appeals/reviews submitted by members of the public following a relevant decision on their police complaint.
- Preparing case files for a decision maker. This includes obtaining all supporting documentation from police forces/members of the public in a timely manner, ensuring all key documents have been requested and received, then stored in an orderly manner on IOPC systems.
- Contact point for members of the public and police forces, in both verbal and written form, prior to allocation of Appeals & Reviews, advising on allocation times, appeal/review rights, how to submit appeals/reviews, how to submit further information and any other general query.
- Acting as single point of contact (SPOC) for certain complainants, dealing specifically with the setting up of their appeals/reviews ensuring they are provided with a consistent service.
- Search and retrieval of files / miscellaneous post etc and preparing closed Appeals and Reviews for filing and archiving.
- Create and manage file parts and media for the directorate.
- Updating Sharepoint with relevant documents and ensuring templates and passwords are kept up to date.
- Printing ‘Working from home’ (WFH) documents for Casework Managers.
- Any other general administrative work as requested by the Admin Managers

**Person specification**:

- Good secondary school level education, including English and Maths to GCSE grade C or equivalent
- IT literate including competency in Microsoft Office and electronic databases in particular having good Microsoft Excel skills in order to collate, store and present data
- Ability to work on own initiative with a flexible and proactive approach to work.
- Must have high integrity with an ability to act with discretion and to deal appropriately with confidential matters (this post requires Security Clearance
- Ability to deal appropriately with a wide range of people at all levels, both within and outside the IOPC
- Good oral and written communication skills
- The ability to deal with high profile, sensitive matters, which sometimes can be of an upsetting nature

**Benefits**:

- 27.5 days paid annual leave (increasing with service to 32.5 days)
- Options to carry over, buy or sell annual leave
- Civil Service pension
- PAM employee assistance programme
- Access to Civil Service Sports Council (CSSC) membership
- Staff networks focused on each of the protected characteristics - run for staff, by staff
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity behaviours

**Additional Information**:
Minimum Age : 18 years (due to the sensitive material the post holder may view)

As an apprentice you will have the opportunity to undertake a Business Administration Apprenticeship Level 3, gaining a professional qualification and working towards undertaking the full role of a Casework Administrator. You will spend 20% of your time working on coursework/external training and will receive support from an approved apprentice provider and your line manager. The rest of your time will be learning administration and support skills and helping to provide a full administrative service as part of a team.

Making the Making the IOPC a great place to work is one of our key priorities. We are pleased to offer a unique hybrid working model based on business needs, balanced with the