Epa Operations Coordinator

**Permanent Full-time**

**Location**:Hybrid (Sale, Greater Manchester)**

**Reports to**:Operations Manager**

**Salary**:£26,000+**

**Line management responsibilities: No**

**Overview**

Training Qualifications UK is a market leader in technical education. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

Whats the secret to our success? Simply put, we do things differently here

The EPA Operations Coordinator is a senior administrative role that is responsible for overseeing an End-Point Assessment (EPA) allocations and bookings platform in line with a set threshold and SLAs. This role includes assigning workloads to end-point assessors, booking all EPA assessments, overseeing a resit and cancellation process, whilst maintaining apprentice engagement to ensure a timely and smooth apprentice journey is at the forefront. The role also includes assigning workloads to Internal Quality Assurers (IQAs) once all assessments are complete.

This role requires someone who thrives on accuracy and a drive for perfection. This individual will be given the opportunity to work as part of a forward-thinking team and will gain invaluable hands-on experience working in a leading Awarding and End-Point Assessment Organisation.

Accuracy of diary management, time management, attention to detail, and organisational skills are key to the success of this role.

**Key Responsibilities**
- Assign workloads to EPA Assessors and IQAs in line with set SLAs.
- Act as a key point of contact between the Operations and EPA Delivery teams to ensure that all allocations and bookings are made according to expectations.
- Maintain and oversee an EPA bookings platform.
- Arrange and schedule EPA bookings in accordance with calendar availability.
- Complete daily reviews of cancelled assessments and follow a re-booking process.
- Complete reviews of EPA resit requests and schedule new booking dates.
- Oversee and facilitate a booking change request process.
- Actively Liaise with customers and apprentices on booking updates and change requests.
- Act as a liaison and quality control administrator that is focused on ensuring exam bookings are recorded and data is reviewed and accurately maintained.
- Actively oversee and seek ways of continuous process improvements in line with system updates, UAT testing, and company alterations.
- Adhere to standard-specific requirements when managing bookings.
- Adhere to set SLAs and processes.
- Have a desire for customer satisfaction, ensuring every process is completed to a high standard.

**Other Responsibilities**
- Develop and maintain an understanding of TQUK internal processes and the wider educational landscape
- Maintain in-depth knowledge of TQUK products and services
- Ad-hoc operational admin duties, as required.
- Training of processes to team members

**Key Requirements**
- Minimum grade C GCSE Maths and English or equivalent
- Competent with Microsoft Excel, Excel Online, and Google Sheets
- Excellent phone manner and customer service skills.

**Key Characteristics**
- Be confident and ambitious with a can do, will do attitude
- Be well motivated, enthusiastic, and able to work on your own initiative
- Be passionate about education and the opportunities that it brings
- Be able to keep an eye on the bigger picture and appreciate where your role fits into the business
- Have a willingness to learn
- Have sound IT skills.

**Key Benefits**
- Training, Qualifications & Apprenticeships. Its what we do
- 25 days annual leave plus 8 days Bank Holiday (33 in total)
- Additional annual leave day each year, after 2 years of continuous service (up to 28 days)
- An extra day off to celebrate your birthday
- Annual Loyalty Bonus
- Annual salary review
- Bupa Healthcare benefits
- Employee Assistance Programme (EAP)
- NEST pension
- Cycle to work scheme
- A positive and supportive working environment
- Comprehensive onboarding
- A workplace that supports a healthy work/life balance.
- We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.