Clinical Support Administrator Apprentice

**THE BOUNDARY HOUSE GROUP PRACTICE**

A Clinical Support Administrator Apprentice is required. You will carry out general administrative and reception duties within the practice, and work with our established processes, policies and procedures to provide a comprehensive high-quality service; whilst dealing efficiently and courteously with patient enquiries.

**Annual wage**

£12,948

16-17 years - £249.00 per week - £6.64 per hour 18-20 years - £351.00 per week - £9.36 per hour 21+ - £381.75 per week - £10.18 per hour

**Working week**

Monday to Friday with shifts between 8.00am - 6.00pm with 30 minutes for lunch

Total hours per week: 37.5 hours a week

**Expected duration**

21 Months

**Apprenticeship level**

Advanced
Level 3

(**What will the apprentice be doing?**
- Dealing efficiently, precisely, and courteously with all telephone enquiries from patients and other callers, strictly adhering to the importance of confidentiality
- Process appointment requests for today/future appointments by AskmyGP, telephone and in person on practice appointments system
- Maintaining the computerised appointment system and monitoring the flow of patients into consulting and treatment rooms
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Taking messages and passing on information
- Filing and retrieving paperwork, electronically for notes held off site
- Handling completed repeat prescriptions to patients and checking names and addresses
- Processing repeat prescriptions in accordance with practice guidelines, once trained
- Be able to cover all reception position as necessary
- Computer data entry/data allocation and collation; processing and recording
- Information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Registration of new patients - computer data entry and medical records / amend change of address within the practice area
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Provision of refreshments

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Business Administrator Level 3 Standard
- End Point Assessment.

**What is the expected career progression after this apprenticeship?**
- The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme.

**Requirements and prospects**

**Desired skills and personal qualities**
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Patience
- Compassionate
- Friendly nature
- Conscientious
- Work under pressure
- Professional attitude

**Qualifications**
- GCSE or equivalent English (Grade 9-4 / A-C) essential
- GCSE or equivalent Maths (Grade 9-4 / A-C) essential

**Things to consider**

Flexible working hours to help cover staff Annual leave/sickness. From time to time may have to deal with bereaved family members. You will be exposed to personal medical information.

**About the employer**

Welcome to Boundary House Medical Centre. The Practice is responsible for providing you with high quality medical care within the surgery, at home if appropriate, or by referral to hospital or community services. In line with modern practice, we place an emphasis on preventative medicine, high quality management of long term conditions, good access, encouragement of self care and on delivering a service sensitive to your personal choices whenever possible.

**Employer**

THE BOUNDARY HOUSE GROUP PRACTICE

**Address**
- 462 NORTHENDEN ROAD
- SALE
- M33 2RH

**Contact**

Tracey Chaplin

07580 997408

**Job Types**: Full-time, Apprenticeship

**Salary**: £12,948.00-£19,851.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: THE BOUNDARY HOUSE GROUP PRACTICE