Clinical Support

**Boundary House Medical Centre**

**Practice Clinical Support job description & person specification**

**Job Title **Clinical Support/Reception team

**Accountable to **Office Manager

**Hours per week Full time 37.5**

**Agenda for Change **Band 2 dependant on experience

**Job Summary**

We are looking to appoint a receptionists/administrator to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office tasks. Hours are between 7.30am - 6.30pm on a rota, which will include 2 x evenings until 6.30pm.

You will be responsible for the general administrative and reception duties within the
Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries via AskmyGP on-line platform, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets. You will also process prescription requests and provide a full administrative and secretarial service.

**Primary Responsibilities**

The duties and responsibilities to be undertaken by members of the practice clinical support / administration team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the senior receptionist/Office manager, dependent on current and evolving practice workload and staffing levels:

- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols as and when required

1

**Boundary House Medical Centre**
- Process appointment requests for today/future appointments by AskmyGP, telephone and in person on practice appointments system
- Using your own judgement and communication skills, ensure that patients with now prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner, in accordance with practice procedure
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Taking messages and passing on information
- Filing and retrieving paperwork, electronically for notes held off site
- Handling completed repeat prescriptions to patients and checking names and addresses
- Processing repeat prescriptions in accordance with practice guidelines, once trained
- Be able to cover all reception position as necessary
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Registration of new patients - computer data entry and medical records / amend change of address within the practice area
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

**Generic Responsibilities (All Staff)**
**All staff at Boundary House have a duty to conform to the following**:
**Equality, Diversity & Inclusion (ED&I)**
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

2

**Boundary House Medical Centre**

**Safety, Health, Environment and Fire (SHEF)**
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Heal