Member Success Executive

1 day ago

Bristol, United Kingdom Business West Full time

Business West is a B Corp with over 200 staff and a turnover of £12 million, which comes from business, UK Public sector and European funded contracts. 21,000 businesses trust us to help them start, grow, innovate and export - as well as lobby the government on their behalf. Profits are reinvested back into the business in order to achieve our mission.
Listed as one of the best companies to work for in business services, our staff have voted that we have a strong social conscience, promote a positive work/life balance and have fun teams to work within.

We are now looking for a Membership Executive to join us on a permanent, full-time basis.

**The Benefits**
- Salary of £25,000 - £27,000 per annum depending on experience
- Laptop and mobile phone
- BHSF health cash plan scheme
- Pension
- Life cover (x4 salary)
- 25 days’ holiday plus Bank Holidays (rising to 28 days after 3 years’ service)
- Your birthday off
- 2 volunteer days each year
- Subscription to Headspace

This is an excellent opportunity for an ambitious individual with business-to-business sales experience to advance their career with our leading company.

You will have the chance to join a company that recognises their staff as their most valuable asset. Your hard work will be rewarded with excellent on-the-job training, a competitive range of employee benefits and a flexible working environment to ensure you can succeed in every aspect of your career.

**The Role**

As a Membership Executive, you will be responsible for servicing and growing new membership accounts.

Providing a consultative, relationship building sales approach, you’ll ensure customer needs are met and strive to achieve new business targets.

You’ll proactively recruit potential members and increase membership retention, delivering regular account management and customer care and identifying accounts that require preventative action.

Additionally, you’ll promptly respond to enquiries and membership requests and maintain timely and accurate records within the CRM system.

**About You**
To be considered as a Membership Executive, you will need:

- Experience of hitting targets within business-to-business sales, service and retention
- Experience of using CRM Systems and other software to manage customer accounts and provide customer care
- To be skilled at consultative and relationship building sales methods and/or experience of customer facing service provision and/or account management

Business West is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

**Salary**: Up to £27,000.00 per year

  • Life Coach

    2 weeks ago

    Bristol, United Kingdom Success Insider Full time

    We're looking for a positive, driven and passionate individual to join our personal development company, **Success Insider.** We're one of the world's leading self-help and mental health educational platforms and we help people to master their psychology and unlock their full potential. Our company **Success Insider** has grown tremendously so far:...

  • Customer Success Executive

    1 week ago

    Bristol, United Kingdom Ocumetra Full time

    **About Ocumetra**: At Ocumetra, we are transforming the landscape of paediatric eye care with innovative, data-driven tools for myopia management. Our clinical decision support software empowers eye care professionals with actionable insights to improve vision outcomes in children. As we continue our growth journey, we’re looking for a dedicated...

  • Customer Success Executive

    1 week ago

    Bristol, United Kingdom WearerTech Full time

    WearerTech is looking for a great individual to fulfil the role of a Customer Success Executive, this is a vital role within the team which is key to our next phase of progress in the company. WearerTech is a small family business, we’re a shoe manufacturer focused on providing shoes for people on their feet all day, our shoes are mainly used in facilities...

  • Customer Success Executive

    2 weeks ago

    Bristol, Bristol, United Kingdom Ignite Digital Full time £40,000 - £60,000 per year

    Customer Success ExecutiveCustomer Success Executive / Customer Experience Consultant / Customer Support Analyst / Applications Support Analyst / Customer Support ExecutiveJoin us in transforming the financial planning and investment sectorWe're on a mission to simplify and revolutionise the industry with cutting-edge technology and exceptional customer...

  • Customer Success Executive

    2 weeks ago

    Bristol, Bristol, United Kingdom Ocumetra Full time £40,000 - £80,000 per year

    About OcumetraAt Ocumetra, we are transforming the landscape of paediatric eye care with innovative, data-driven tools for myopia management. Our clinical decision support software empowers eye care professionals with actionable insights to improve vision outcomes in children.As we continue our growth journey, we're looking for a dedicated Customer Success...

  • Customer Success Executive

    2 weeks ago

    Bristol, United Kingdom The Growth Consultants Full time

    Our client is an award winning SaaS business based in Bristol, they are seeking a talented and dynamic individual to join the team as a Client Success Executive. This is your chance to work with a collaborative and innovative team, pushing the boundaries in their sector.Your key responsibilities will include:Responding to client queries in a professional and...

  • Junior Customer Success Executive

    2 weeks ago

    Bristol, United Kingdom The Access Group Full time

    **Junior Customer Success Executive** **_**This role will be based full time in Bristol**_** Join the Access Family and see how we make software ideas become a reality! Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day. Are you ready for...

  • Member Success

    1 week ago

    Bristol, United Kingdom Ecosurety Full time

    A leading environmental services company in the United Kingdom is seeking an articulate Account Manager to serve as the first point of contact for members. The candidate should possess strong organisational skills and the ability to absorb technical information to provide effective guidance. This is a customer-facing role that requires delivering...

  • Customer Success Executive

    2 weeks ago

    City Of Bristol, United Kingdom The Growth Consultants Full time

    Our client is an award winning SaaS business based in Bristol, they are seeking a talented and dynamic individual to join the team as a Client Success Executive. This is your chance to work with a collaborative and innovative team, pushing the boundaries in their sector. Your key responsibilities will include: Responding to client queries in a professional...

  • Client Success Executive

    5 days ago

    Greater Bristol Area, United Kingdom Newcross Healthcare Solutions Full time

    Are you passionate about creating unforgettable customer experiences? Do you thrive on building strong relationships, driving growth, and making a real impact? If so, Newcross Healthcare wants you on our teamJob Title:Client Success ExecutiveReporting to:Territory Operations ManagerLocation:Hybrid – Bristol (2-3 days in a local office Hub)Salary:£25,000 +...