Client Success Executive

5 days ago

Greater Bristol Area, United Kingdom Newcross Healthcare Solutions Full time

Are you passionate about creating unforgettable customer experiences? Do you thrive on building strong relationships, driving growth, and making a real impact? If so, Newcross Healthcare wants you on our team

Job Title:
Client Success Executive

Reporting to:
Territory Operations Manager

Location:
Hybrid – Bristol (2-3 days in a local office Hub)

Salary:
£25,000 + Up to £6,000 bonus

Who are we?

Today, with technology at the very core of its operations, Newcross is one of the UK's leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world's largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market.

Who are you?

You're someone who loves building meaningful relationships and helping customers succeed.

As our
Client Success Executive
, you'll be at the heart of our client partnerships — making sure every customer feels valued, supported, and empowered to get the very best from Newcross.

You'll own your own portfolio, nurture long-term relationships, and play a key role in driving satisfaction, retention, and growth. If you want to make an impact in a fast-growing, tech-driven healthcare organisation where every conversation matters, this is your opportunity.

What will you be doing?

(Full job description available)

  • Own your portfolio:
    Develop and deliver strategic growth plans for small–medium accounts in your region.
  • Be the face of Newcross:
    Act as the go-to contact for your clients, providing exceptional service and tailored solutions.
  • Drive meaningful growth:
    Use CRM insights to identify opportunities, boost engagement, and maximise revenue.
  • Become a trusted advisor:
    Understand client needs, solve challenges proactively, and champion our tech-first approach.
  • Collaborate and innovate:
    Work closely with internal teams to share insights and deliver better-than-ever outcomes.
  • Champion our brand:
    Represent Newcross at events and online — proudly sharing our mission and impact.

What you'll bring

  • A genuine passion for helping people and building strong relationships
  • Experience in a customer-facing, sales, or client management role (regulated or premium sectors a bonus)
  • Brilliant communication and negotiation skills — confident, influential, and personable
  • A growth mindset: motivated, adaptable, and results-driven
  • Solid analytical and organisational skills — comfortable using data to guide decisions
  • Tech savvy, with experience using CRM systems, Microsoft Office, and mobile apps
  • Energy, enthusiasm, and resilience — you thrive in a fast-moving environment
  • Healthcare staffing or services knowledge is a big plus (but not essential)

Equality, diversity, and inclusion:

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.

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