Customer Success Executive

5 days ago

London Area, United Kingdom ABR Associates Ltd. Full time

Customer Success Executive (Maternity Cover – 12-Month Contract)

Central London | Hybrid (3 days remote)

£35,000 – £40,000 base + £10,000 uncapped bonus/commission

Why Apply?

Join a
market leader in political monitoring and intelligence
, trusted by high-profile clients including
hedge funds, investment banks, and consultancies
.

As the business continues to expand rapidly, they are seeking a
Customer Success Executive
to cover a 12
- month maternity contract
, helping maintain strong client relationships and drive subscription renewals.

What's in it for you?

  • Competitive base salary up to
    £40,000
  • Uncapped commission
    (realistic
    OTE £10,000
    )
  • 25 days holiday
  • bank holidays
  • Hybrid working:
    3 days remote per week
  • Excellent career development
    with the potential to go permanent
  • Opportunity to work with
    high-profile clients
    in a fast-growing industry

About the Company

Our client is a
leading name in political intelligence
, delivering
real-time monitoring and insight
to senior decision-makers across the
financial, legal, and corporate
sectors in the UK and internationally.

With their customer base
doubling in the last two years
, the demand for proactive client management has never been greater — and that's where you come in.

The Role: Customer Success Executive

As a
Customer Success Executive
, you'll manage a portfolio of clients, ensuring they gain maximum value from their subscriptions. You'll focus on
renewals, engagement, and satisfaction
, helping clients understand how the platform supports their goals.

Key responsibilities:

  • Manage a portfolio of subscription clients
  • Drive engagement and platform adoption
  • Act as the main point of contact for client support
  • Lead renewal conversations and identify upsell opportunities
  • Deliver client onboarding sessions and presentations
  • Collaborate with internal teams to address client needs

About You

You'll bring:

  • At least 12 months' experience
    in a
    Customer Success, Client Service, or Client-Facing
    role
  • A proven ability to
    meet or exceed performance targets
  • Strong
    communication and presentation
    skills
  • Excellent
    organisation and time management
    abilities
  • A proactive, client-focused mindset and a genuine interest in helping customers succeed

Ready to join a fast-moving, purpose-driven business?

Apply now or get in touch to learn more about this exciting opportunity.

ABR Associates Ltd
is acting as an Employment Agency for this role and specialises in placing candidates into permanent positions within
Media / Digital, Technology / SaaS, Market Research, Events & Business Information
.

Please note: Due to high application volumes, only shortlisted candidates will be contacted. If you haven't heard from us within two weeks, please assume your application was not successful on this occasion.

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