Customer Transformation Manager

9 hours ago


Blackburn, United Kingdom Concept Resourcing Full time

Concept Resourcing is delighted to be working with a growing business in the Tech space, as they look to recruit an experienced Customer Transformation Manager, to join and lead the team as they prepare for another period of growth.

Reporting directly to the Head of Contract Management, the Customer Transformation Manager role is to facilitate and improve the sale to project to in-life process, ensuring an excellent experience for our customers.
Key Responsibilities:

- Proactively manage and develop a small team
- Oversee a seamless transition from sale to live state
- Forecast recurring revenue, whilst identifying risk & mitigating where appropriate
- Lead workshops/training to ensure the successful on-boarding of new services
- Ensure recurring revenue/new transitions are done according to schedules, contract terms & budgets.
- Produce updated contract and transition information to senior stakeholders
- Ensure an effective exit strategy is delivered and communicated
- Identify possible challenges and provide solutions to minimise cost risk
- Plan future development & growth within the team
- Continuously strive to improve current process

To be considered for this role, you will need to demonstrate the following skills and experience:

- An understanding of Project Management, Contract Management, Change / Risk Management and Service Assurance.
- Technical awareness of Cloud based services would be ideal
- Previous experience developing & managing a team
- Ability to identify improvements and drive change
- First class communications skills with the ability to influence
- Strong analytical skills
- Computer Literate



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