Customer Transformation Manager
9 hours ago
Concept Resourcing is delighted to be working with a growing business in the Tech space, as they look to recruit an experienced Customer Transformation Manager, to join and lead the team as they prepare for another period of growth.
Reporting directly to the Head of Contract Management, the Customer Transformation Manager role is to facilitate and improve the sale to project to in-life process, ensuring an excellent experience for our customers.
Key Responsibilities:
- Proactively manage and develop a small team
- Oversee a seamless transition from sale to live state
- Forecast recurring revenue, whilst identifying risk & mitigating where appropriate
- Lead workshops/training to ensure the successful on-boarding of new services
- Ensure recurring revenue/new transitions are done according to schedules, contract terms & budgets.
- Produce updated contract and transition information to senior stakeholders
- Ensure an effective exit strategy is delivered and communicated
- Identify possible challenges and provide solutions to minimise cost risk
- Plan future development & growth within the team
- Continuously strive to improve current process
To be considered for this role, you will need to demonstrate the following skills and experience:
- An understanding of Project Management, Contract Management, Change / Risk Management and Service Assurance.
- Technical awareness of Cloud based services would be ideal
- Previous experience developing & managing a team
- Ability to identify improvements and drive change
- First class communications skills with the ability to influence
- Strong analytical skills
- Computer Literate
-
Customer Transformation Manager
9 hours ago
Blackburn, United Kingdom Concept Resourcing Full timeConcept Resourcing is delighted to be working with a growing business in the Tech space, as they look to recruit an experienced Customer Transformation Manager, to join and lead the team as they prepare for another period of growth. Reporting directly to the Head of Contract Management, the Customer Transformation Manager role is to facilitate and improve...
-
Customer Support
1 week ago
Blackburn, United Kingdom Enghouse Full time**Salary - £20k - £30K** **Customer Support** Blackburn, Lancashire As an Enghouse Networks company, CTI Group is a global provider of innovative carrier-grade software solutions and services which empower organizations to gain strategic competitive advantage within the Telecommunication industry. The role is for our InCharge product, which is a...
-
Customer Operations Manager
2 weeks ago
Blackburn, United Kingdom Vape Dinner Lady Full time**Purpose of the Role**: Manage and take responsibility for the overarching relationship management of dedicated strategic customers. Own all aspects of planning and delivery of contracts and orders, including full operational onboarding of top tier customers. **Roles and Responsibilities** - Manage the delivery of multiple high value and operationally...
-
Customer Operations Manager
1 week ago
Blackburn, United Kingdom Graham & Brown Full timeHere at **Graham & Brown**, we are looking for an enthusiastic **Customer Operations Manager**to join the team, **based in**Blackburn**.**You will join us on a **full-time, permanent basis**. In return, you will receive a competitive salary of**£35,417 to £44,271 per annum.** **Graham & Brown** has had design and colour at the heart of our business for...
-
Customer Service Supervisor
6 days ago
Blackburn, United Kingdom Totally Wicked Full timeSince 2008, Totally Wicked has been changing the world of vaping, with a clear purpose of 'empowering smokers to transform their lives' through the sale of the highest quality and most diverse range of e-cigarette and e-liquid products through our own online channels, retail partners and our own retail stores throughout the UK. Totally Wicked has an...
-
Customer Service Administrator
2 weeks ago
Blackburn, United Kingdom Alufold Direct Ltd Full time**Company description** Alufold Direct is an independent company specialising in the design & manufacture of quality aluminium doors, windows, roofing and glazing for installers, builders, architects and specifiers. Alufold Direct, established in 2014 quickly stormed the Market and became a leading Manufacturer of Aluminium ‘transforming how the trade...
-
Customer Service Assistant
1 week ago
Blackburn, United Kingdom Alufold Direct Ltd Full time**Job description** **Company description** Alufold Direct is an independent company specialising in the design & manufacture of quality aluminium doors, windows, roofing and glazing for installers, builders, architects and specifiers. **Job description** An exciting opportunity has arisen to join our team within Our Blackburn office. Alufold Direct,...
-
Customer Service Adviser
6 days ago
Blackburn, United Kingdom Capita Full timeWorking within our Customer Service Centre you will be dealing with inbound customer queries over the telephone and provide excellent service to our NHS colleagues as the main point of contact for query resolution into all services we deliver. **Job title**: Customer Service Adviser **What you’ll be doing**: - You will ensure all enquiries are dealt...
-
Customer Excellence Analyst
2 weeks ago
Blackburn, United Kingdom Huhtamaki Full timeCustomer Excellence Analyst at Huhtamaki We are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki. You could be part of our vision. We have people on the shop...
-
Customer Excellence Analyst
1 week ago
Blackburn, United Kingdom Huhtamaki Full timeEnjoy a career, packaged with care, whilst helping protect food, people and the planet We are a key global provider of sustainable packaging solutions. We’re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki. You could...