Product Intake and Delivery Associate

**JOB DESCRIPTION**
As Product Intake and delivery Associate in the Transformation, Design and Delivery team, you will be responsible for supporting the key existing products and new product offerings, such as Embedded Finance and Mobility Payment solutions. You will be focused on the simplifying and standardizing operational services, enhancing client experience and accelerating delivery of operational excellence.

**Responsibilities**:

- Maintains clear line of sight to new business initiatives and client mandates to understand and manage the pipeline of change on behalf of Payments Operations
- Partners with business stakeholders to define current processes, systems, data flows and organizational landscape, key pain points and opportunities to improve the customer experience, create scalability and increase resiliency
- Develops hypotheses and business cases, influencing key stakeholders to support these strategic recommendations
- Works closely with Business stakeholders to define and implements target operating models to better support our clients
- Communicates regular status updates to senior management and business stakeholders

**Required qualifications, capabilities, and skills**
- Experience within a Corporate & Investment Bank dealing with large scale operations and transformation agendas; direct experience in Payments is preferable
- Strong knowledge and experience of business architecture including development of Business Models and Target Operating models deployed on large scale organizations
- Proven track record of partnering with Business stakeholders to design and implement new processes, utilizing core technology and digital tools as an enabler
- Expertise in data analysis and manipulation to support hypothesis generation
- Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential
- Partnering experience well with other groups sat outside of the team’s reporting line, excellent interpersonal skills
- Ability to communicate clearly and confidently across multiple aspects of the organization at all levels
- Logical, structured approach to planning, problem solving and decision-making
- Solid awareness of controls and risk management protocols
- Self-starter with ability to manage own workload and deliverables

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.