Training Operations Specialist

Basic qualifications Requirements
- Minimum of three (3) years of experience in a team coordination position.
- Exceptional written, verbal, and interpersonal communication skills.
- Positive, proactive and able to always exercise great judgment.
- Experience in following; legal and finance processes related to vendor (supplier or customer) engagements, such as contract and Non-Disclosure Agreement issuance and signature, PO management (both incoming and outgoing), invoicing and billing.
- Fluent written and spoken English

Job summary

Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. To meet the growing demand for AWS Services across the globe, we need exceptionally talented, bright, and driven people. If you have excellent organizational and communication skills, a passion for working in a fast paced, dynamic environment and a desire to provide exceptional customer service, we’d like to speak with you

Here's your chance to join our Global Delivery Operations team as a Training Operations Specialist in AWS Training & Certification. In this role, you will orchestrate the day to day operations of our Public business within our EMEA region. You will be a self-starter who can complete complex tasks and projects quickly with little to no guidance. You are able to react with appropriate urgency to situations that require a quick turnaround, switch gears at a moment's notice, and take effective action without having to know the total picture.

Key job responsibilities

Operational Rigor & Productivity
- Execute both repeatable and dynamic tasks related to class management for both virtual and in person training classes in locations across EMEA. This includes arranging venues, coordinating instructors and ordering training materials, setting up classes in our Learning Management System (LMS).
- Drive/create process improvement initiatives that benefit external and internal customers
- Provide high levels of data integrity and governance of our customers’ training class information across the relevant sources, ensuring accurate billing and business metrics reporting globally.
- Keep up-to-date with the different platforms and tools we work with, such as Sharepoint, Instructor Calendar, various tracking and reporting spreadsheets, SalesForce.
- Maintain Salesforce Opportunity data for training deliveries, including maintenance of funding program requests alongside the Funding Program Manager.
- Understand internal funding programs and be the escalation point for specific verticals/regions in EMEA.
- Raise purchase orders and manage end of month invoicing. Assist as required with Accounts Payable and Accounts
- Receivable functions in regards to procuring and billing inquiries.
- Support the Administration of qwiklab and Gilmore ebook platforms

Customer Support Excellence
- Liaise with customers to accept their registrations, confirm bookings and manage cancellations/changes.
- Manage inbound communications from our customer and students.

Stakeholder Management
- Liaise with cross-functional business teams to support onsite training engagements: including legal, finance, accounting, tax, compliance, pricing, business operations etc.
- Liaise with Regional Marketing, Training Manager and Sales team to support the training delivery business for Region.
- Collaborate with the Scheduler Team to manage the trainers’ schedules, by confirming, cancelling, rescheduling training

About the team

About Us

As cloud technologies continue to transform businesses; skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower our customers to build cloud skills.

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-b