Digital Support Officer

One of the key drivers in Hertfordshire Partnership University NHS Foundation Trust's Digital Strategy is to improve productivity and time to care for our workforce.

Our aim is to give our staff the right tools for the job with reliable technology, connectivity and support to enable efficient and flexible working.

We require a Digital Support Officer to work in our transformed Digital Support team. We are no longer a standard Service Desk support function. You will be involved in supporting our Electronic Patient Records and other clinical systems; making sure mobile phones and IT kit gets to the right place at the right time and talking to services to find out how we can support them before they have to contact us.

This role will require good phone and 'chat' skills; the ability to multi-task using several clinical and non-clinical computer systems and great problem solving skills to resolve incidents at first point of contact.

Working as part of the Digital Support Team the Digital Support Officer will be responsible for providing 1stand 2ndline support, configuration support and data quality support for a number if IT systems, specialising in the Trusts EPR systems.

The post holder will act as the first point of contact for clinicians and service managers for the initiation and management of clinical systems and projects to improve the use of clinical systems and data quality to help support the service delivery and organisational objectives.

As part of the role the post holder will be also be providing support, processing orders and liaising with the Trusts IT shared service to ensure the all staff are provided with the appropriate equipment.

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings.

We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
**Our Trust values are**:
Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it

Working as part of the Digital SSupport Team the Digital Support Officer will be responsible for providing 1stand 2ndline support, configuration support and data quality support for a number if IT systems, specialising in the Trusts EPR systems.

The post holder will act as the first point of contact for clinicians and service managers for the initiation and management of clinical systems and projects to improve the use of clinical systems and data quality to help support the service delivery and organisational objectives.

As part of the role the post holder will be providing support, processing orders and liaising with the Trusts IT shared service to ensure the all staff are provided with the appropriate equipment.

All staff should comply with the Trust’s Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.

This post holder will be required to develop relationships with all levels of staff within the Trust.
1. You would be required to provide 1stand 2ndline support to users in response to logged and incoming helpdesk calls through multiple media platforms. Ensure all assigned calls are kept up to date using the department’s Helpdesk software
2. Work with clinical teams and service managers to make best use of existing computer systems and achieve the organisation’s IM&T standards through agreed work plans based on the services’ operational and development plan, and the IM&T strategy.
3. Provide support for the Equipment Management processes undertaken by the team to ensure all staff are provided with the appropriate equipment
4. Promote and support effective use of clinical and non-clinical computer systems to improve service delivery.
5. Assist in the testing of new software releases and liaise with other teams and departments.
6. Facilitate and monitor the use of data quality standards and data capture in clinical services through the organisation’s data quality improvement framework
7. Facilitate the implementation of various IM&T initiativ