Process Officer

Do you have excellent communication skills, with the ability to coach and mentor junior members of the team?

As Process Officer, the role will involve delivering a high quality processing service to several clients. You will work within a team ensuring the delivery of first-class support. Whilst you will not have any direct line management responsibilities, you will have a great understanding of the developments in your area enabling you to provide a ‘go to’ expertise within the overall team.

We can offer phenomenal career progression opportunities, ability to be work flexible hybrid arrangements and benefits which you can flex to meet your needs and training and development opportunities. The team will encourage you with developing your skills in a supportive and friendly environment whilst training.

We offer a hybrid working pattern whereby you can work from our Newport site for 2 days a week and 3 days from home.

Are you an outstanding and highly motivated individual with passion and desire to contribute to the positive reputation of our business? If so, we would love for your to get in touch

**What you will be doing**:

- Advise and mentor the team and handle more complex pieces of work.
- Train and coach new members.
- Undertake quality assurance for the team’s work within own area of expertise and provide feedback to the team.
- Keep own knowledge of procedures up to date.
- Run reports, extract data and analyse the data, as the service requires, often using spreadsheets and statistical techniques
- Measure performance of the process assistants and feedback to operations management in own area.
- Respond to, and resolve queries, taking action as appropriate and identify any preventative measures.
- Support line manager and team members (training/coaching) as required.
- Input data accurately.
- Prioritise workloads.
- Provide admin support as required.

**What you’ll bring**:

- Numerate and can process complex data
- Good spreadsheet and Word skills
- Very good interpersonal skills
- Articulate and able to develop good working relationships with colleagues and clients

**We’d love it if you had**:

- Able to use PowerPoint D
- Very strong understanding of relevant ERP system e.g. Oracle D
- Flexible manner and approach

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Employment Type: Full Time, Permanent**
**Location: Newport and hybrid working from home**
**Security Clearance Level: SC-Home Office**
**Internal Recruiter: Sophie**
**Salary: £25,750 inclusive of 3% Flex fund**
**Benefits: 25 days annual leave with the choice to buy additional days, life assurance (x4), pension and employee bonus**

**Loved reading about this job and want to know more about us?**

Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government’s Shared Services Strategy for Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York.
We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector.
Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.