Evening Process Team Leader

7 days ago

Newport, United Kingdom Sopra Steria Full time

Do you have leadership skills that you
wish to utilise supporting a new team on a new and challenging project?
We are keen
to bring in an Evening Process Team Leader, who will be responsible for
supervising a team of eight, supporting and guiding them inmaking outbound
calls to MET police applicants supporting them through the enrolment process,
The role
will include managing and allocating work loads and answering questions and queries
from your team. This role offers progression opportunities supported by your
line manager.
This is a hybrid working role with Monday and Thursdays in the
office and the rest of the week from home. The hours are set at 16:00-22:00.

**What you will be doing**:
Leading, motivating and developing a team of eight as well as encouraging communications.
Allocating team work and ensuring this meets agreed timescales, processes, quality, and service levels.
Updating and maintaining data base systems and documentation.
Identifying and managing improvements within our area.
Complying with regulatory requirements where applicable and collecting/providing statistical data and reports as required.
Leading the planning implementation, in order to ensure the availability of required staff members.

**What you’ll bring**:
A strong Customer Services skillset with the ability to engage with internal and external partners.
Working knowledge of an ERP system or similar.
IT literate with good working knowledge of Excel, Word and Powerpoint.
The ability to manage a small budget (FTE’s, overtime) as well as set and achieve performance targets.

**It would be great if you had**:
Previous Management experience
Public Sector knowledge.
If you are interested in this role but not sure if your skills and
experience are exactly what we’re looking for, please do apply, we’d love to
hear from you

**Employment Type**: Fulltime, Permanent

**Location**: Newport

**Level of Clearance**: SC + NPPV1

**Internal Recruiter**: Kayleigh

**Salary**: Up to £25,000

**Benefits**: 25 days annual leave with the choice to
buy additional days, life assurance, pension, and generous flexible benefits
fund.
Although this role is advertised as full-time, we support
different ways of working and can offer a range of flexible working
arrangements. So, if you’re interested and need to work flexibly, we encourage

Loved reading about this job and want to know more about
Sector/Company?
Shared Services Connected Ltd was established as a joint venture
between the Cabinet Office and Sopra Steria, in 2013 as part of the
Government’s Shared Services Strategy for Smarter Government programme and

**operates from four regional centres of excellence**: Blackpool; Newcastle;
Newport; and York. We deliver best in class business transformation programmes
to across the Public Sector with a target to release one billion pounds of
savings to the public.
We have established an enviable
track record in the design and delivery of large-scale innovative HR, Payroll,
IT, and Finance & Accounting solutions to significantly improve
efficiencies and enhance service levels across Government and Public Sector.
Our clients include several
government agencies including the Department for Work and Pensions, Environment
Agency Department for Education, Ministry of Justice and Home Office as well as
the Metropolitan Police Service and the Construction Industry Training Board.

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