Service Desk Team Leader

2 weeks ago

Belfast, United Kingdom Modis UK Full time

**Service Desk Team Leader**

Modis are currently working with a market leading service provider to recruit a Service Desk Leader to join their exciting Service Desk operation where you will play a pivotal role in leading Service Desk teams that provide support to multiple clients both internal and external.

**This role offers hybrid working and the opportunity work with a number of high profile clients.**

**The Role**

**The Responsibilities
- Lead, manage and mentor a team OF service desk analysts to deliver high standards of customer care
- Ensure company policies and procedures are followed by all team members
- Develop programs to improve technical and customer service skills across the operation
- Address customer enquiries resolve issues and feedback proactively.
- Maintain positive relationships with all stakeholders to ensure Service Centre effectiveness.
- Ensure all employees are adequately trained to meet service objectives.
- Create Reports/Presentations to show where service is running well and where it isn't.
- Create Improvement plans where necessary.

**The Requirements**
- Direct people management experience.
- Background in Service Desk roles/environments desirable.
- Ideally you will have ITIL qualifications.
- Excellent communication skills and organisational skills.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

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