Service Desk Team Leader

1 week ago

Belfast, United Kingdom Lorien Full time

Service Desk Team Leader - Educational - Hybrid
- £25,000 - £30,000
- Permanent
- UK Based
- Newtownabbey Ireland
- Diverse Company culture

We're collaborating with a prominent brand in the Technology and Software Solutions (TSS) market that is looking for a Service Desk Manager with knowledge of managing teams.

**The Role**

The Service Desk Manager role is an important operational leadership role within Service Management structure. You will be responsible for providing Service Desk support for the to a well-known reputable client.

As a Service Desk Manager, you have a seat at the table with the client's Technology and Software Solutions Management team and play a key role in shaping the service as we continue to grow.

**Day to Day Responsibilities**
- Lead, manage and mentor the Service Centre team within Operations
- Manage a cohort of service desk analysts to deliver high standards of customer care
- Goal setting, skill enhancement and coordination of performance review activities for Service Centre employees
- Mentorship

**Essential Skills**
- Previous experience in Service Centre Management
- Great excel skills and ability to pull out meaningful data from numerous locations to create quality reports and presentations.
- ITIL Qualified Preferred
- Experienced in dealing with Senior Leaders and Customer Stakeholders
- People Management/ leadership Experience and team working

**Some Amazing Benefits**:

- 25 days holiday plus our holiday buying scheme
- An excellent pension
- Private Healthcare
- Cycle2Work scheme
- Wellbeing subsidy
- Annual volunteering day - to give something back to your community

If you'd like to play a key part in our journey, then please send us your CV

Tel: +

IND_PC1

Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.

  • Service Desk Team Leader

    2 weeks ago

    Belfast, United Kingdom Modis UK Full time

    **Service Desk Team Leader** Modis are currently working with a market leading service provider to recruit a Service Desk Leader to join their exciting Service Desk operation where you will play a pivotal role in leading Service Desk teams that provide support to multiple clients both internal and external. **This role offers hybrid working and the...

  • Service Desk Team Leader

    4 days ago

    Belfast, United Kingdom Modis UK Full time

    **Service Desk Team Leader** Akkodis are currently working with a market leading service provider to recruit a Service Desk Leader to join their exciting Service Desk operation where you will play a pivotal role in leading Service Desk teams that provide support to multiple clients both internal and external. **This role offers hybrid working and the...

  • Service Desk Team Leader

    2 days ago

    Belfast, United Kingdom Lorien Full time

    Service Desk Team Leader - Hybrid - £25,000 - £30,000 - Permanent - UK Based - Newtownabbey Ireland - Diverse Company culture We're collaborating with a prominent brand in the Technology and Software Solutions (TSS) market that is looking for a Service Desk Manager with knowledge of managing teams. **The Role** The Service Desk Manager role is an...

  • Service Desk L1L2 Team Leader

    2 weeks ago

    Belfast, United Kingdom Version 1 Full time

    Onsite role Belfast UKFull time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days four off four of nights four off then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home.Shift Allowance -10% on top of base...

  • IT Service Desk

    2 days ago

    Belfast, United Kingdom Queen's University Belfast Full time

    **Job details**: **Job reference** 24/112211 **Date posted** 23/09/2024 **Application closing date** 07/10/2024 **Salary** £33,785 - £38,765 per annum. **Job category/type** Technical **Attachments** - Blank**IT Service Desk - Team Leader**: **Job description**About the person**: - Academic or vocational qualifications (e.g. HND/HNC, NVQ 4,...

  • IT Global Service Desk Team Leader

    6 days ago

    Belfast, United Kingdom Allen & Overy Full time

    **IT Global Service Desk Team Leader** We have an exciting new opportunity for a Team Leader to join the global IT Service Desk, based in the A&O Shearman Belfast office! **Global Service Desk** The Global IT Service Desk (IT GSD) provides A&O Shearman with an initial point of contact to receive IT technical support for a multitude of software and...

  • Service Desk L1/L2 Team Leader

    4 days ago

    Belfast, United Kingdom Version 1 Full time

    Company DescriptionVersion 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams.Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has...

  • Service Desk L1/L2 Team Leader

    5 days ago

    Belfast, United Kingdom Version 1 Full time

    Company DescriptionVersion 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has...

  • Service Desk L1/L2 Team Leader

    1 week ago

    Belfast, United Kingdom Version 1 Full time £40,000 - £80,000 per year

    Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has...

  • Service Desk L1/L2 Team Leader

    3 weeks ago

    Finaghy, Belfast, United Kingdom Version 1 Full time

    Role: Service Desk L1/L2 Team Leader Location: Belfast, UK (Onsite Position) Job Type: Full Time Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to...