Quality Assurance Officer

Overview of the role
To be a champion for compliance within the business, specifically relating to GDP & GMP training, QM systems and processes. Identifying areas for improvement and working with the compliance leadership team to drive a high performing and complaint culture.

Main Responsibilities
- Ensure compliance with the EU GDP (2013/C 343/01) and EU GMP (2003/94/EC).
- Management, implementation and maintenance of a Quality Management System
- Periodic review of the quality system elements.
- Assist in MHRA inspections, Home Office inspections, and internal inspections
- Planning refresh training on GDP and GMP periodically.
- Ensuring training and competency assessment of a nominated deputy person on delegated responsibilities to fulfil Management and record keeping of any delegated responsibilities.
- Ensuring qualification and approval of suppliers and customer.
- Acting as a catalyst for change and improvement in performance and quality.
- Coordinating and promptly performing recalls.
- Ensuring investigation and effective management of complaints.
- Ensuring that self-inspections are performed at regular predefined intervals and necessary CAPA is implemented.
- Implementing and maintaining a Quality Risk Management system to ensure that risks are adequately controlled in accordance with current requirements.
- Managing all validation activities, including validation strategy and approval of protocols and reports.
- Implement corrective measures and monitoring their progress.
- Periodic review of environmental monitoring records.
- Management of final disposition of returned, rejected, recalled, and falsified products.
- Preparing, reviewing and approving Technical and Quality Agreements.
- Ensuring implementation of a proposed change through a formal change management process.
- Providing direction and guidance to the Quality team.
- Working with all members of staff to maintain and develop the positive progressive culture within the organization.
- Perform delegated RP responsibilities in the absence of RPs on site.

**Key knowledge and skills required**:

- High numeracy and literacy standards
- Great communication skills both verbal and written
- The ability to work independently and as part of a team
- Ambitious and self-motivated
- Enthusiastic and willing to learn
- Excellent organisation skills
- Great attention to detail
- Computer literate with knowledge of Microsoft packages
- Knowledge of Pharmaceutical industry would be advantageous
- Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you_.

About The Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

**‘Together we make a difference’**

Package Description
- Competitive salaries
- Excellent training & development opportunities
- Paid Holidays
- Workplace pension scheme
- Staff Discount
- Travel Loans and more..