Customer Service Advisor

2 weeks ago

Cheltenham, United Kingdom Baylis Cheltenham Full time

**Benefits (in addition to standard)**:

- OTE £32,000.00
- £1000 per annum Love to shop vouchers for exceeding customer recommendations score
- 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
- Company Pension Contribution
- Annual company events
- Bespoke induction and development training
- Staff discounts for vehicle purchase and servicing
- Death in Service Benefit
- Free eye test, dental & therapy treatments

**Who you are**:

- Ideally have 2 years customer facing experience in a retail environment.
- Prefer to work in a team environment.
- You will be a customer centric person.
- Target driven and ambitious
- Enjoy being busy and meeting new people
- Hold a driving licence

**As the Service Advisor**:

- You will have a proven record of delivering excellent customer service.
- Be able to exceed customer service expectations.
- Be able to exceed product sales targets.
- Able to meet customers face to face and be the first line of contact

**Main Duties**
- Prepare job cards the day before the customer appointment.
- Arrange appointments for customers.
- Customer interaction mainly face to face and via the various communication channels.
- Maintain detailed records of each service visit on the job card.
- Advise customers of any additional work required with costs.
- Be the primary point of contact between customers and the workshop.
- Exceed the monthly customer recommendations targets.
- Deliver outstanding customer experience.
- Make sure that the product sales targets are exceeded.
- Update customers of progress made at least every 4 hours.
- Prepare customer invoices ready for payment.
- Contact the customers post appointment to ensure they are happy.
- Consistently live the company's core values.
- Handle customer concerns and address complaints.

Pay: £27,000.00-£32,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Cheltenham GL51 0AL: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Automotive service: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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