Customer Service Advisor

**Role**: Customer Service Advisor
**Hybrid**: 3 days in the office per week
**Salary**:£22,000
**Start Date**: February/March

Our Cheltenham-based client is looking for a Customer Service Advisor to join their exceptional company

You will be an ambassador of high standards of customer service with the single aim of working to first contact resolution response.

**Key responsibilities**:

- Performing administrative tasks
- Providing service information and guidance to customers
- Building a rapport with customers
- Responding to customer complaints
- Deliver high standards of customer service
- Updating customer records
- Following policies and procedures, and adhering to GDPR requirements
- Supporting the wider team to respond to ever-changing priorities and workloads
- Supporting with training new starters and colleagues within the business

**Skills required**:

- Demonstratable experience in a fast-paced customer service environment - preferably handling telephone calls and administration in a similar environment
- Minimum of Level 3 qualification - eg. A Level, Level 3 NVQ, Level 3 National Diploma - including GCSE English and Maths
- Excellent interpersonal, verbal, and written communication skills
- Proven experience in customer service
- Able and experienced working in a fast-paced environment
- Is patient, caring, and positive with customers
- An enthusiastic, positive, and reliable member of the team with an open-minded attitude
- An organised and proactive person who is self-motivated and able to take ownership of their personal development
- Target driven - working to KPI’s
- Able to multi-task between different tasks (e.g. phone calls / messages)
- Competent working with multiple IT systems simultaneously
- Excellent attention to detail
- Work effectively as part of a team

**Employee Benefits**:

- 25 days annual leave plus bank holidays, as well as an additional day off given between Christmas and New Year
- Company Pension scheme (the Company will match employee contributions up to a maximum of 6% of basic salary in the first year. Then the scheme becomes non-contributory with employer contributions of 10% leading to 20% based on years’ service)
- Life assurance of 3 x basic salary for members of the pension scheme
- Bupa Private Health Care Scheme with employee contribution
- Enhanced maternity pay with years of service.
- Employee Assistance Programme
- Annual discretionary performance-related bonus scheme (Pro-rata for part-time employees)
- Cycle to Work Scheme
- Swapping of 3 bank holidays (Good Friday, Early May Bank Holiday, August Bank Holiday) to be taken on a cultural or religious date of significance
- Extra day of annual leave with 5 years’ service (pro-rata for part-time workers)

Employee Ownership Trust:

- As an Employee Ownership Trust, we do things a little differently from some other organisations. Every one of our employees has a voice and our people are highly motivated and committed. Our structure allows for our combined success as an organisation to be shared equitably across the Company. The trust is indirect, meaning that eligible employees are not shareholders directly, however they are held ‘in-trust’ by the Trust’s Board of Directors.
- The Employee Ownership Trust allows for a yearly tax-free bonus that is in addition to performance related bonuses to be paid to all eligible employees - dependant on the company’s annual performance.
- Eligible employees: Employees must be employed for 6 months before being an eligible beneficiary of the Trust.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in CHELTENHAM