Manager Tech Ops Engineering

12 hours ago

London, United Kingdom eFinancial Careers Full time

Description Manager, Tech Ops Engineering: As a Manager, Tech Ops Engineering, you will: Be responsible for operational daily shift management duties Be part of the Tech Ops leadership team in Belfast, contributing to future direction Oversee monitoringof all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing and Trading business units Direct and drive remediation of system and application issues in these environments Ensure escalation in a timelyand efficient manner to appropriate next level of support following department guidelines Accurately report incidents to management; record incidents and requests handled from both alerting tools and customers (internal and external) Have responsibility fordirect people management Principal Accountabilities: Coach team members on incident management process, incident diagnosis/triage, use of recovery tools, and follow-up documentation Collaborate with support staff to enhance recovery procedures Utilize incidentmanagement reports to detect trends or anomalies Implement improvements to platform-specific monitoring tools for improved monitoring/efficiencies, and reduction of operational noise Learn, and share knowledge of, multiple application flows and general functionalityby application Develop working relationships with support teams and business facing teams, to assist with early detection and problem prevention Own and drive major incident management process: Ownership of command and control activities; Determine whetherissue is customer impacting and if broad escalation is required Expertise in crisis management; Lead bridge line investigations to bring issues to resolution Notify all stakeholders of ongoing issue status, timeline, and recovery Identify areas for continualservice improvement Independently manages a team accountable for engineering secure, scalable and reliable technology solutions Other qualities we are interested in: Proven ability to multi-task and prioritise, especially in critical and high-pressure scenariosEstablished communication pattern/experience with internal and external customers and colleagues; regional, local, in-person and/or virtual Experience of monitoring tools (Helix TSOM, OVO or equivalent), incident management/ITSM system (Remedy or equivalent),scheduling system (UC4 or equivalent) Proven record of effective people management and development CME Group: Where Futures Are Made CME Group (www.cmegroup.com) is the world's leading and most diverse derivatives marketplace. But who we are goes deeper thanthat. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our companygives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customersbetter. With 2,500 employees located around the world, we're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilitiesare endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. For EU Residents, the Candidate Privacy Policy can be found here.

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