Tech Ops Manager

Job Title: Tech Ops Manager

Location: London, Hybrid (Travel required)

Department: Technology, Drone Services

Type: Full time, Permanent

About Us:

Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and leveraging drone technology to transform business operations across industries.

Our business is split into two key areas:

• Skyports Drone Services
  uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services.
• Skyports Infrastructure
  plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world.

With our presence in this dynamic, high-growth industry, there has never been a more exciting time to be part of our mission to reshape the future of air mobility.

The Role

We're looking for a
Technical Operations Manager
to help design, build, and deliver world-class drone services across the globe. Based at our London HQ, you'll turn ambitious customer ideas into operational reality, from defining concepts to getting aircraft in the air.

You'll thrive on solving complex problems, running customer workshops, and translating data into smart, scalable solutions. Whether it's scoping new drone delivery routes or preparing regulatory approvals, you'll be at the heart of the action.

You'll work closely with our Technology, Flight Ops, Commercial, and Regulatory teams, reporting directly to the Head of Technology and helping shape the systems that make large-scale drone operations possible.

If you're driven by innovation, detail, and impact, this is where you'll make your mark.

Role & Responsibilities

• Conduct data and GIS analysis using a variety of tools, primarily Excel, Power BI, and QGIS.
• Perform due diligence on drone manufacturers and help shape the fleet.
• Take ownership of creating regulatory documents in support of our Beyond Visual Line of Sight missions.
• Develop new internal user guides, processes, and procedures to support the flight operations team.
• Collaborate with Skyports' technical partners to design systems that enable bespoke customer use cases.
• Lead the scoping of new use cases for potential customers and support the full project lifecycle from inception to delivery.
• Ensure aircraft in-service availability by analysing data and liaising with OEMs, as well as internal flight operations and commercial teams.
• Create collateral for presentations and workshops, both internal and external, with opportunities to develop your presenting skills.
• Act as a subject matter expert during initial deployments to support the flight operations team.

Background Requirements

• One or more of the following:
• Degree in engineering or other relevant degree
• minimum of 2 years of analyst/consultant experience
• Demonstrated track record in solving complex problems and taking initiative
• Talent for creating well-structured, high-quality documents and presentations
• The ability to convey complex technical concepts to a non-technical audience
• Excellent communication skills. You'll be working in a team that moves fast and, above all, values candid communication and feedback
• Flexibility to travel up to 25% of the time

Preferred

• Experience in building automated workflows with tools like n8n
• Demonstrated track record of teaching yourself new skills
• Demonstrated passion for the aviation industry

How to Apply:

If you're passionate about drone technology and keen to be part of a pioneering company that is changing the future of transportation, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and why you're a great fit for this role.

Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.