Third Party Motor Claims Handler

**Job Purpose**

As a Third Party Motor Claims Handler you will be you will be responsible for your own caseload ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints all whilst providing an excellent customer service.

Acting under a delegated authority, you will handle a variety of different claim types ensuring the right outcome for the customer and client.

This is an exciting opportunity to join the business at a time of exponential growth. Our claims team provide white labelled claims handling services to several leading private, and commercial UK motor insurers.

**Key Duties and Responsibilities**
- Make correct policy decisions in regard to indemnity and coverage referring where necessary
- To review liability to ensure correct decision made and where necessary negotiate liability settlement
- To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire
- To ensure recovery of claims outlay, where necessary
- Ensure reserves are accurately based on current information for all elements of the claim within authority levels
- Appoint appropriate partner companies and monitor/manage their performance
- Clear communication with customers, third parties and their representatives
- Deal with telephone calls including completing any actions necessary as a result
- Maintain own allocation of files within SLA
- Contribute to team/department performance by assisting colleagues to ensure team targets are met
- To process and/or authorise payments within authority levels
- To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints
- To maintain data accuracy and files to agreed standards
- To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
- To build great relationships with cross functional teams to ensure overall success
- To drive your own development by actively seeking development opportunities
- To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
- To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
- To adhere to company policies and procedures
- To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies

**Experience and Knowledge**
- A minimum of 2 years’ experience dealing with motor insurance claims
- Previous experience dealing with credit hire claims preferable
- CII qualified/part qualified preferable
- Good technical knowledge
- Detailed understanding of Insurance
- Confident telephone manner
- Strong written, oral and interpersonal skills
- An ability to work using own initiative within boundaries
- An ability to work effectively with people across a wide range of levels and responsibilities
- Good IT/Keyboard skills
- Good numeric skills

**About us**

Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years.

We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.

We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support.

As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.

We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow.

No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.

**Benefits**
- 22 days plus bank holidays or day in lieu
- Hybrid working model (in relevant role)
- Holiday buy and sell
- 2 x Volunteering days to support charitable initiatives
- Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
- Medicash cash plan - claim back dental / physio / optical appointments
- My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
- Discounts and cash back on travel and shopping through Medicash extras
- Life Assurance Scheme (4 x salary)
- Pension scheme
- Funded driving theory test (in relevant role)
- Active network of Wellbeing Champions - providing mental health support
- Training and development opportunities
- Funded social events to connect with your colleagues
- Dress for your day policy