Motor Claims Handler

21 hours ago

Liverpool, Liverpool, United Kingdom Davies Full time
Motor Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool


Description To effectively manage a portfolio of litigated small claims track files (including those in OIC portal) under the supervision and guidance of a lead File Handler/ supervisor. The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. The role is a perfect opportunity for someone wanting to take their first steps in to litigated file handling and begin to develop the skills required to manage a full litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/ supervisor.

Key Accountabilities
  • Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court and OIC portal deadlines are met.
  • Delivery of agreed performance targets and quality standards
  • Analysis of the available evidence to create an initial case strategy on liability and quantum.
  • Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs 
  • Proofing witnesses, assessing their evidence and drafting statements.
  • Drafting of Court document and complying with all Court deadlines are met.
  • Instructing, briefing and liaising with Counsel.
  • Guiding the Defendant through the litigation process where required and setting expectations.
  • Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making 
  • Delegation of tasks where available and appropriate to other members of the team
  • Dealing with correspondence and telephone calls within strict service level agreements,
  • Delegation of tasks where appropriate to other members of the team 
  • Updating reports upon receipt of evidence as required. 
  • Adhering to Client Guidelines 
  • that they receive up to date and accurate information about progress when requested 
  • Ensuring files are kept within ISO 9001 guidelines 
  • To ensure compliance with the SRA Standards & Regulations
Working Hours
35 hours per week Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Liverpool

Experience, Skills and Qualifications
  • Established experience in law through further education or experience
  • File handling experience within a law practice or Insurer
  • Good understanding of the high way code and basic road traffic act principles
  • Ability to plan and prioritise workloads
  • Efficient in a process driven environment
  • Drive to achieve to take development opportunities when they arise with a positive attitude
  • Excellent listening and verbal communication skills
  • Excellent written communication skills and the ability to compose professional written communications
  • Ability to follow instruction with attention to detail
  • Ability to recognise when sensitivity and tact are required
  • Effectively work within a team
  • Basic knowledge of the Court Practice Rules


Benefits
  • Davies Incentive Plan
  • 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
  • Simply Health Care Cash Plan
  • WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
  • Death In Service – after 1 years' service
  • Pension Contribution based 5% Employee / 3% Employer
  • Employee Resource Groups
  • Employee Volunteering Programme
  • Cycle to Work Scheme*
  • Tech Scheme*
  • Season Ticket Loan*
  • Gym Flex*
  • Access to Online Discount Sites
  • Discounted Gourmet Society Membership
  • Discounted Tickets for Merlin Attractions nationwide
  • Discounts at local retail outlets
*after successfully completing probation

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