Third Party Intervention Handler

We are currently looking for a proactive person to join the Claims team. This is the ideal role for someone who is comfortable within a fast-paced environment and comfortable with troubleshooting and implementing process improvement.

Reporting to the Intervention and Hire Monitoring Team Leader, the Third Party Intervention Handler will effectively handle a portfolio of third party intervention claims, encompassing third party property damage, mobility and personal injury. You will contactall non-fault claimants and convert them into our services, in order to reduce indemnity spend.

**Role**: Third Party Intervention Handler

**Location**: Liverpool

**Working hours**:Monday to Friday, 35 hours between 9am and 5pm

**Salary**: £22,000 - £30,000

**What you will be doing**:

- Contacting all potential claimants in a timely manner, accurately assessing their needs and offer our services in respect of repairs, hire and injury, where applicable
- Utilising services of our supplier network wherever possible on appropriate claims and ensuring instructions are clear
- Ensuring potentially fraudulent claims are identified and appropriately referred
- Application of accurate reserving
- Ensuring accurate notes are added and updated on our system
- Ensuring effective communication to policyholders and claimants
- Effective use of diary to minimise claims lifecycle and indemnity spend
- Expertly assessing policy indemnity & liability
- Identification of fraud indicators
- Application of reserving philosophy
- Ability to interrogate expert reports to ensure the most economical settlement of the claim

**What we’re looking for**:

- Proven experience in a claims environment or within a role with transferrable skills
- Persuasive, strong and confident communicator (verbally & written)
- Ability to fact find and analyse information to result in accurate decision making
- Ability to use own initiative to explore all options to achieve the best outcome for the business
- Motivated self-starter
- Ability to work as part of a team & achieve results together
- Strong customer service skills
- PC literate with excellent administration and processing skills
- Cert CII qualified or working towards, or sound experience in a claims or sales environment

**About Acorn Insurance**

We have almost 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to ourcustomers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits.

**Why Acorn Insurance?**

Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

- Perk Box Online & High Street vouchers and discounts
- Free monthly Café Nero Coffee
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Service-related holiday entitlement capped at 32 days (including bank holidays)
- Clearly defined progression paths with training and support
- National vocational qualifications
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support network including:

- 4 Free Counselling Sessions
- Access to a free 4-week programme of CBT with a trained Therapist Mentor
- Unlimited access to a telephone councillor 365 days a year, 24/7
- A UK wide network of Mental Health First Aiders
- Competitive salary
- Free Hot Drinks on Site
- Dress Down Days
- Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers
- Company Pension Scheme
- Charity fundraising events