Customer Service Executive

5 days ago

Belfast, United Kingdom Industrial Temps Full time

Our client, a global leader in premium drinks, is looking for **Customer Service Executive** to join their team based in **Belfast.**

The Customer Service Advisor is the first point of contact for customers, and is responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).

**Pay Rate**: £12.73 Per Hour + Holiday Pay

**Job Type**: Full Time, Temporary

**Job Duties**:

- Order lifecycle management
- Maximising customer satisfaction level and order entry accuracy
- Building strong relationship with customers, sales and logistics functions
- Timely handling all incoming customer queries and requests
- Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly -competitive environment
- Reporting (daily, weekly and monthly reports)
- Continuously improve the customer service process
- Manage issue resolution for respective sales organisation(s)
- Continuously support system and process improvement initiatives
- Support other functions and processing activities (billing, clearing, customer spend processing)
- Any other tasks requested by line manager

**Job Criteria**:

- 5 GCSE's Incl. English & Maths min
- Excellent interpersonal and communication skills
- Excellent customer service and customer care mind-set
- Willingness and ability to build great relationships with customers
- Positive ‘can do‘ attitude
- Accuracy and attention to details
- Ownership, entrepreneurial attitude - drives issue resolution, escalates where necessary
- Willingness to gather excellent knowledge of customers and market specifics
- Looking for and responding to feedback
- Always looking for issue resolution and service improvement
- Active team player, always there to help others
- Understand and comply with the controls in own area

**Additional Information**:
If you're interested in this position, please contact our Belfast office on 028 9032 2511 and ask to speak with Kinga

**INDUSTRIAL TEMPS IS AN EQUAL OPPORTUNITIES EMPLOYER**

**Job Types**: Full-time, Temporary contract

**Salary**: £12.73 per hour

Application question(s):

- Do you have right to work in the UK?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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