Customer Support Executive
5 days ago
**Hayward Hawk **are working in partnership with a reputable renewable energy provider within Belfast who are seeking a Customer Support Executive to join their team.
**The role**:
As a Customer Service Support Executive, you will represent our client's commitment to customer satisfaction. In this role, you will be responsible for engaging with customers through multiple channels and ensuring their queries are handled in a professional and efficient manner. Your dedication to delivering outstanding customer service will contribute to our company's success. Your passion for exceptional customer service, coupled with your strong communication skills and problem-solving abilities, will contribute to the success of both our client and the customers they serve.
**Responsibilities**:
- Managing customer relationships, being the first point of contact for clients' queries and complaints.
- Proactively handling calls to ensure all orders are logged, attended to, and completed according to KPIs.
- Effectively address and resolve customer complaints and concerns, ensuring a positive resolution.
- Monitoring stock levels and coordinating inventory management.
- Raising purchase orders for sub-contractors and engineers. Maintain accurate and thorough records of customer interactions and transactions.
- Contribute to the development of support resources, such as FAQs and knowledge base articles.
- Strong problem-solving abilities.
- Customer-oriented mindset and approach.
- Ability to meet deadlines and effectively prioritise tasks.
- Excellent telephone etiquette and active listening skills.
Essential Criteria
- Proven experience working as a Customer Support Executive or similar position.
- Excellent verbal and written communication skills to effectively interact with customers, understand their needs, and provide clear and concise information.
- Ability to actively listen to customers, understand their concerns, and respond empathetically to address their queries and issues.
- Strong problem-solving abilities to analyse customer situations, identify solutions, and offer prompt resolutions to ensure customer satisfaction.
- A customer-centric mindset with a focus on delivering exceptional service and building positive customer relationships.
**Salary**: £24,000.00-£26,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
-
Director of Finance
1 week ago
Belfast, United Kingdom Clarendon Executive Full timeDirector of Finance & Business Support Simon Community, Northern Ireland's leading homelessness charity, is seeking to appoint a Director of Finance & Business Support to join the senior leadership team. Established in 1971, the organisation employs 360 staff and delivers prevention services, temporary accommodation, and long‑term housing solutions across...
-
Customer Success Executive
2 weeks ago
Belfast, United Kingdom S3 Solutions Full timeS3 Solutions is preparing for the launch of our new SaaS product positioned within the social impact and evaluation space. With a uniquely intuitive project set up, a bank of validated evaluation resources and underpinned by machine learning, our SaaS product will transform how charities, social enterprises and not for profit organisations report on their...
-
Customer Support Executive
1 day ago
Belfast, United Kingdom Whytematter Full timeDelivering an exceptional customer experience is central to this position, requiring empathy, emotional intelligence, and the ability to manage multiple tasks effectively while collaborating with teams to ensure outstanding outcomes. **Key Competencies**: - **Results-Oriented**: Consistently achieve or exceed KPI targets. - **Effective Communication**:...
-
Media Support Executive
5 days ago
Belfast, United Kingdom Vickerstock Full time**Media Support Executive** Vickerstock are currently recruiting for a Media Support Executive to work in the media department for a leading advertising agency based in Belfast City Centre The Media Support Executive will be responsible for the administrative support for the Media and Planning team. **The Media Support Executive will be responsible for...
-
Executive Assistant
2 weeks ago
Belfast, United Kingdom Northern Ireland Housing Executive Full timeTo provide a high-level professional, confidential and efficient executive service to the Director of Asset Management within the day-to-day operation of the Directorate including providing support to the Assistant Directors and acting as a liaison point for the Director.ResponsibilitiesTo provide a comprehensive and personal support service for the Director...
-
Customer Success Executive
2 weeks ago
Belfast, United Kingdom SilverSky Full timeThanks for the click. We know your time is valuable so we will get right to it. We've amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of...
-
Customer Engagement Executive
2 weeks ago
Belfast, United Kingdom Bank of Ireland Full time**What is the opportunity?**: This is an exciting opportunity to support the design and delivery of marketing and customer engagement initiatives for the UK Savings portfolio, working closely with our partners and internal stakeholders to ensure we are driving customer engagement in order to support delivery of our strategic objectives! **In this role you...
-
Customer Success Executive
3 days ago
Belfast, United Kingdom Seopa Ltd Full time**Customer Success Executive (CSE-25)** As a **Customer Success Executive**, you'll contribute directly to Seopa’s success, owning customer accounts, shaping long-term partnerships, onboarding new customers and driving mutual growth with our clients, with opportunities to progress your career in a growing and supportive team. **In this role you...
-
Customer Account Executive
3 days ago
Belfast, United Kingdom CCL Label Ireland Full time**JOB DESCRIPTION** **Job Title** : Customer Account Executive **Location**: Belfast **Responsible to** : Customer Services Manager **Job Purpose**: The role within the Customer Service Department includes a client facing role with filing and administrative duties. You will act as a direct link between our customers and the company while ensuring that...
-
Customer Success Executive
3 days ago
Belfast, United Kingdom Seopa Ltd Full time**Customer Success Executive (CSE-24)** The role provides the opportunity to manage existing accounts, onboard new partners and develop successful, long-term partnerships. You will contribute directly to the success of your accounts and Seopa through identifying and negotiating new business with existing customers and successfully onboarding and managing...