Customer Service Unit Advisor

2 weeks ago

Belfast, United Kingdom Riada Resourcing Full time

**Northern Ireland Housing Executive - Customer Service Unit Advisor - Belfast**

NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential.

Have you got administrative/customer service experience and looking for a role within the Public Sector? _**WhatsApp 'Jobs NI Housing Executive' with your name to 078 7260 1538 to find out more**_
- Hourly Rate: £10.98 per hour
- Location: Belfast
- Hours of Work: Monday - Friday, 9.00am - 5.00pm (1 day starting at 8.30am)
- Holidays: 36 days pro rata
- Duration: Temporary, ongoing

**Duties include**:

- Customer service queries via telephone and face-to-face.
- Supervision and training, providing advice and guidance for the public.
- All routine and repetitive processes are governed by detailed written instructions.
- Processes and procedures requiring a working knowledge of Housing Services section.

**Criteria**:

- Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one year’s relevant customer service or general administrative experience

Or
Have five GCSEs* (Level 2), or equivalent qualification, plus at least two years’ relevant customer service or general administrative experience
Or
Can demonstrate three years’ experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training

(i) Experience of direct delivery of relevant customer service to the public via telephone or face to face
(ii) Experience in dealing appropriately with customers in a challenging environment
(iii) Experience in using a range of computer packages including Word, Excel, and Outlook etc.
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

Riada Resourcing is an equal opportunities employer. Riada Resourcing acts as an employment agency for Permanent recruitment and an employment business for the supply of Temporary workers.

**Job Types**: Full-time, Temporary contract

**Salary**: £10.98 per hour

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

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