Customer Service Unit Advisor

2 weeks ago

Belfast, United Kingdom Riada Resourcing Full time

Job Description Contact Wendy Blair | 028 2563 1555 | Wendy@riadaresourcing.com  Customer Service Unit Advisor - Northern Ireland Housing Executive - Belfast NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential. Do you have customer service experience and looking for a role within the Public Sector? Apply today to find out more. About the role:  £13.69 per hour Location: Belfast Monday to Friday 8.30am - 5.00pm Hours of Work: 37 hours per week,  Holidays: 35 days pro rata Duration: Temporary, ongoing Duties include: Assist Housing Executive tenants by managing maintenance requests, to include diagnosing repairs, assigning priorities, issuing jobs to contractors, arranging inspections, or advising on tenant responsibilities. Handling follow-up calls, ensuring timely resolutions and exceptional service. Criteria:  Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one year’s relevant customer service or general administrative experience OR Have five GCSEs* (Level 2) , or equivalent qualification, plus at least two years’ relevant customer service or general administrative experience Or can demonstrate three years’ experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training Candidates must demonstrate the relevant number of years’ experience in each of the following: Experience of strong communication skills via relevant customer service to the public via telephone or face to face, Experience in dealing appropriately with customers in a challenging environment, Experience in using a range of computer packages including Word, Excel, and Outlook etc. Strong problem-solving, and organizational skills are essential, alongside a commitment to accuracy and adherence to processes As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position. If this sounds like the next step in your career, we’d love to hear from you Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you.

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